Between existing customers and new customers which one someone needs to give special treatment?

[Good-Person]

You have to maintain a balance between both kinds of customer. This is because both of them are your customers no matter what. However, if you believe that one type of customer needs critical attention and if you fear that he/she may go away, then you must prioritize them. It actually depend on the nature of the customer and the urgency of help and attention they need.

 

[Sariana23]

You have to maintain a balance between both kinds of customer. This is because both of them are your customers no matter what. However, if you believe that one type of customer needs critical attention and if you fear that he/she may go away, then you must prioritize them. It actually depend on the nature of the customer and the urgency of help and attention they need.

Very wise words, and I totally agree, a balance must be maintained between the two. The clients in general are the ones who maintain the business, if they do not, the failure is unstoppable. For that reason they must be kept happy, with the right attention and dedication.

 

[saoussen57651]

Loyality system gives more advantage to existing customers than new one because sales to existing customers are more than new customers that can be a small purchases. So seller gives attention to existing old customers.

 

[Niftyyem]

According to my opinion and experience, a new customer should be treated well with more concentration and positive attitude.
Because an older customer have already known your products features and if you can satisfy your every customer with your dealing you can grow your business very well.

I think that you are quite right but at the same time, it is very important not to neglect old customers because of the keen competition out there. The new ones need a lot of attention to establish them as customers but don't forget they were probably some other people's old customers before too.

 

[Sincerem]

Loyality system gives more advantage to existing customers than new one because sales to existing customers are more than new customers that can be a small purchases. So seller gives attention to existing old customers.

I don't like the scenario where the seller have to give more attention to any customer. Be it old or new customers, their should be equality between them all. To keep the business balance, and treat everyone of your customers with care and aplomb.

 

[Prettyjanie]

Personally, I don't think preference should be given to a new customer over an old customer or vice versa. In business, irrespective of the kind of services you render, you need to treat all your customers equally and with very serious regards. In business if your customers don't return, then there is a big problem. So treat all customers well so that they can return.

 

[Shigobad20201]

An existing customer is customer that has been patronizing you for long and keep on doing so while new customer is the one that just patronize you newly. In my own view, both of them are so very important in business setting and even for business growth. As for you which one will you prefer to treat specially?

I think more special treatment should be given to the new customer than the existing one, its also good to treat the existing customer well, but existing customer are the customers that are not going anywhere, but you need to treat the new one better in order to draw them closer to you.

 

[Spicywilfred]

Existing customers should be given the special treatment, they are the backbone of the business overtime they have made the business grow. New customers should be treated nice as well ..

 

[Psalmseen]

Both the new and old customers need to be given special treatment.. But weighing the two, the new customers should be given more of the attention.. Because they are getting to know more about the business and brand

 

[Victor001]

This is really hard,you might want to give attention to the new customer to win them,and also you might loose the new customer it's all vice versa,but the old customer should be priority.

 

[Oluwasube]

An existing customer is customer that has been patronizing you for long and keep on doing so while new customer is the one that just patronize you newly. In my own view, both of them are so very important in business setting and even for business growth. As for you which one will you prefer to treat specially?

Whether old or new customer, there is no reason for treating them differently. All customers are meant to be treated specially.

 

[Ayokex]

As much as every customer is concerned, they all needs to be treated specially but when it comes to giving preference I'll suggest that existing customers should be given a higher priority because the new customer that is just coming, you're now sure whether the person will stay or not.

 

[Popular]

The old and new customers are needed but you have to give perfect attention so that you can kept both customers, because given the old one attention can lead you to the lose of the new customers,you can beg the old one to give you time to attend to the now ones.
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Whether old or new customer, there is no reason for treating them differently. All customers are meant to be treated specially.

For me you can give 70% to new customers and 40% to old customers because the old ones can beer with us but new one can get upset and go their ways.

 

[DareIsrael]

I believe it important to treat both with respect. But in order to turn a new customer to a permanent one, it is nice to make the new customer welcome and valued

 

[Ronald03]

You need to give both same treatment,if you want the business to move forward to another level and without that i don't think its possible to leave one unless you don't want customers

 

[Setfragil]

An existing customers is your customer already, and knows how good you are and will always come back, but new customers came to try Their luck, you need to do everything humanly possible to make them happy, so you can retain them,

I really love your point of view, I never looked at it that way. One needs to be able to convince and please new customers letting them to see the reasons why they should keep patronising your business. Old customers needs little efforts has they already trust your business.

 

[IamDozzy]

I believe that existing customers should be treated way better than new customers. This because there is a high probability that a new customer would just patronize you once as compared to an existing customer that keeps coming back. This however isn't a suggestion that you should be rude or unkind to your new customer.

 

[Chibson]

Existing customers should be given special treatment because they are the backbone of the business. Even though it is important to attract new customers, but existing customers should be retained by all means.

 

[Kane]

If you treat the existing customers with previldeges, you will also get new customers because the satisfied customers will refer new customers to your business.

 

[McIrx]

A stream that forgets its source will dry off. A business that rode on the back of existing customers to fame only to dismiss them for new customers will struggle. Even though there is a level of familiarity with existing customers, professionalism should be the order of things. A business that thrives is the one that perfects the act of satisfying both the existing and new customers.