Register or log in to explore all our content and services for free on Admin Junkies.
You are very right because a business having a good relationship with customers as a way of boosting the patronage that the company or business would always make. This is the reason why most companies establish a customer relations unit so as to maintain a good relationship with it's customers.Any organisation that deals with customer must possess the ability of having a good relationship with customer right from been friendly to having a good communication to to soliving issues that might have arrised to appreciating etc
I agree that you have to know what the customer wants. That is the reason why some restaurants have a small sheet of paper for a survey on their products and services. However, only very few customers would accomplish that survey sheet because it has nothing to do with the customer.
Very true, some companies make use of surveys , they pass out surveys to find out more about their customers by asking various questions. Some even go further to invent a rating system whereby the customer is asked to rate the employee after rendering a service. This is to enable them improve as well. If an employee is rated low, the customer would asked to state what they did wrongGetting input from your clients is basic so as to improve your business generally. Discover approaches to request input, for example, as a business demand phone numbers or email delivers to content or email studies to them. Despite the way, the critical thing is recognizing whether your business is meeting or surpassing your client's desires. Utilize the remarks you get to build your deals by improving your items or administration.
Client satisfaction is very important in all businesses as it will go a long way will make your clients and customers to keep on patronizing your business because they are always satisfied whenever they patronized your business and this will lead to increased sales and patronage for your business.Client satisfaction is key for every business growth and improvement.
Creating an online forum for customers feedback and complain or possible ways to improve on your productt or services would be a good idea.
many at time what usually make a business person to crave to serve others better is due to the treatment they did not get from other service providers. We had an experience in our business,we delivered a product in a container that has a capacity of 25liters and the what normally get it filled up is an addition of 1.5liters,so we had to go with the extra 1.5ltrs and give to the client,and he was very surprise,he did not know that the standard container is not up to the quantity.That was a good customer care.Client satisfaction is very important in all businesses as it will go a long way will make your clients and customers to keep on patronizing your business because they are always satisfied whenever they patronized your business and this will lead to increased sales and patronage for your business.
Your comment reminds me of the line that says "service with a smile" which is not really practiced here. That service with a smile always depends on the personality of the attendant. When the attendant is introvert then you cannot expect him to give you a smile.Being pleasant is the most essential rule in giving good customer service. Always welcome customers with a smile and be kind and respectful at all times. Pay attention to the customer's requirements and provide assistance or advice before they ask.
Having a good customer care service section in any business is one of those things that helps to maintain a good customer relationship with the business and if any business is able to perfectly set up such a department or sector in his business that is doing it work diligently the most offer customers would always want to keep on patronizing the business.having good customer care service involves public relations service this enables you to have a good relationship with your customers it also boost mutual relationship between the organisation and other public which is your customer.
I recently bought a car from a showroom, they have taken three different serveys from me. That shows that they are very customer centric, such serveys definitely helps to get the experience of customer while buying the product.Every business oriented person should know that customer service is one of the major selling points of business nowadays as customers need to give feedback and want to be able to reach the business.
Log in or register to unlock full forum benefits!
As a webmaster community we provide fresh content on a daily basis. We aim to be the best admin and webmaster community around. Discuss various aspects, promote your project, and learn to be better by fellow webmasters. Browse through our Articles for helpful tips and tricks.
By registering with us, you'll be able to discuss, share and private message with other members of our community.