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In situations whereby the customers are not getting feedback to the business owner , the business owner can use emails and sms to enquire from the customer about how he feel for the service receivedFor an employer that deals on services to client,one of the ways to improve on service delivery is a good feed back from clients.
And it is discovered that when most client make a request online,they hardly fill in the feed back section.But when they are serviced physically they relate their experience about your service.
How can a service provider encourage an online feed back
This has proven to be effective way of reaching out to clents especialy the sms and calls.We had an experience with a client we have not heard from for some time,we have to give her a call and to our surprice we got a job from her that same day,so we have been using that method among other avenue to reach out.In situations whereby the customers are not getting feedback to the business owner , the business owner can use emails and sms to enquire from the customer about how he feel for the service received
Place call to action on your site, it will make it easier for customers to find the need to give feedback to your product and services.For an employer that deals on services to client,one of the ways to improve on service delivery is a good feed back from clients.
And it is discovered that when most client make a request online,they hardly fill in the feed back section.But when they are serviced physically they relate their experience about your service.
How can a service provider encourage an online feed back
Customer feedbacks is very important in getting feedback, also getting to know your client better is another way, and giving them a feed back form inform of a questionnaire is also a giod way of getting a feedback.You can achieve this by leaving out a form where customers can relate their experience. You should also ask them to be as open minded as possible. I am sure people would say their mind especially since it is online and they can't be seen.
It would be even better for clients you have serviced to do a feedback through that channel and leave a suggestion and possible ways the business could improve.Because in most cases ones they have their business with you,the rest of things would be left like that.Place call to action on your site, it will make it easier for customers to find the need to give feedback to your product and services.
For an employer that deals on services to client,one of the ways to improve on service delivery is a good feed back from clients.
And it is discovered that when most client make a request online,they hardly fill in the feed back section.But when they are serviced physically they relate their experience about your service.
How can a service provider encourage an online feed back
Yes, the rating method is common in online stores. However, only a few bother to click on the rating. I am one of those who completely ignore that feedback. It is not to my benefit so there is no need to exert effort on that.I'm sure most online stores or services have a section that allows rating, the ratings could be your feedback if you want or kind of make it compulsory after the service has been delivered.
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