Welcome to Admin Junkies, Guest — join our community!

Register or log in to explore all our content and services for free on Admin Junkies.

Ever had a difficult client?

There's no way you will venture into business without having issues with some clients. As there are good days in business so are bad days, having a very trouble monger or difficult clients is one of those bad days.

When you do have difficult clients, you must maintain a high level of patience and tolerance to calm the situation. Your ability to handle clients issues without resulting to free for all is very important in a business to keep it going.
 
Advertisement Placeholder
I am teacher by profession and definitely my students are my clients. It is the toughest to handle primary level students because this age is of non understanding soon. So I alwsys treat with them in a humble manner and with love and patience.
[automerge]1612062056[/automerge]
I am teacher by profession and definitely my students are my clients. It is the toughest to handle primary level students because this age is of non understanding soon. So I alwsys treat with them in a humble manner and with love and patience.
 
Difficult clients are everywhere most especially with the saying that says customers are always right so most customers want to exercise their right. As good business person managing such clients is very important because from such client you can get more clients or loose more clients
[automerge]1612062666[/automerge]
Difficult clients are everywhere most especially with the saying that says customers are always right so most customers want to exercise their right. As good business person managing such clients is very important because from such client you can get more clients or loose more clients
 
Examples of Dealing With Difficult Customers
  • Take A Step Back & Apologize.
  • Leaving Things On A Better Note.
  • Impatient Customer.
  • Indecisive/Quiet Customer.
  • Vague Customer.
  • Customer Is Unhappy With Service.
  • You Don't Have An Answer.
  • You Need To Transfer/Refer The Customer To Someone Else.
 
Be very specific, use measurables.
Consider asking them for specific examples of what troubles them and then propose specific, measurable remedies for the problem. Ask them point blank: “If we solve your problem, does that fix this situation?” Specifics may be your friend when you're dealing with difficult clients
 
If you're into business, then you must have some stubborn customers, that may want you to reduce price for them... From my experience I'm into transportation business and some of the drivers may refuse to bring money for up to a week.... All I have to do is to collect the bike from them and give to another reliable person.
[automerge]1612064153[/automerge]
If you're into business, then you must have some stubborn customers, that may want you to reduce price for them... From my experience I'm into transportation business and some of the drivers may refuse to bring money for up to a week.... All I have to do is to collect the bike from them and give to another reliable person.
 
Most definitely. My client gave me money to order something for him, the money in question contains payment for the ordered goods and payment for the goods he had met. But, the ordered goods remains some few changes to be completed which he said he will complete on pickup.
Day for pickup reached but unfortunately the goods was not in the market and I'll then have to refund him. He then stated that hr had completed all the payment for the ordered goods and was strong headed as I tried to explain the whole situation for him
 
One of the highlights of a fruitful business is taking care of clients' protest. Among the clients of a business, a business may experience a couple of clients with bizarre and obstinate disposition. The following thing isn't to pursue such clients away, they may even be the ones that carry more deals to the organization. So to oversee them, one needs to endure them as the idiom goes that client is above all else.
Figure out how to hear them out in any event regardless of whether what they are requesting is preposterous
 
There's no doubt, that among your numerous number of clients, there will be one who is very stubborn and difficult. Handling them can be difficult, even though they are trouble itself. How do you manage them without offending them. Preferably share your experience with a difficult client.
it should always be expected that's there will also a difficult to handle such this client exists like amongst 50%. they will show what there behavior like the really right in anything and just to be calmed to handle this.
 
Difficult clients are unavoidable plague in business and one has to treat them with wisdom and and carefulness. I have a brother who is into school business, whenever I go to visit them I always wonder how he relates with some of his difficult clients, some parents who are always ready to scatter everything. You don't have to fight them, find a way to pacify them and bring them close.
 
Although "the customer is always right," they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.To build a positive reputation with consumers, it is important to have properly trained staff who can handle difficult people and resolve customer complaints.
 
I suggest you listen to their concerns, somtimes a troublesome customer feels as if they have run away from the operation, and they want to be heard. To solve the problem, actually taking the time to listen to their concerns without being defensive may be all that is required.
 
Apologizing is very important. If you are able to take a breath and think through a series of deliberate steps, you may be able to “de-escalate” things. The key is to put yourself in the customer’s shoes. Rather than viewing the scenario as a personal attack, see the bigger picture of how you are dealing with a customer whose needs have not been met.
 
When ending a conversation with a customer, don’t forget to ask if there is anything else you can be of help with. The customer may have been so focused on one particular issue or problem that they forgot about a second problem they also wanted to bring to your attention.Asking to solve more problems is an easy way to remind the customer of any other problems, which will save both your teams’ and the customer’s time.
 
The difficult client might is a bad experience the line of mine, I could remember when I working for a lawyer, we had I client that wanted to travel out with two that are not her biological children but insist she want to sponsor their trip but along the process, she was denied then after she was now requesting for her money back.
[automerge]1612070167[/automerge]
The difficult client might is a bad experience the line of mine, I could remember when I working for a lawyer, we had I client that wanted to travel out with two that are not her biological children but insist she want to sponsor their trip but along the process, she was denied then after she was now requesting for her money back.
 
Their is always that one client who would make you feel dejected, frustrated and do to you all manner of things that would make you to speak harshly to the person but I have come to master how to handle them,as an entrepreneur you maus be opened to all sorts of attacks from clients.
 
Yeah, in the business you have to face many types of clients some of them are very hrad to manage but according to business rules this problem can be solved easily. I have such a client , who get trust me and satisfied with my after taking much revisions on her order.
 
Troublesome customers are unavoidable plague in business and one needs to treat them with astuteness and watchfulness. I have a sibling who is into school business, at whatever point I go to visit them I generally can't help thinking about how he relates with a portion of his troublesome customers, a few guardians who are consistently prepared to dissipate everything. You don't need to battle them, figure out how to mollify them and bring them close.
 
There's no doubt, that among your numerous number of clients, there will be one who is very stubborn and difficult. Handling them can be difficult, even though they are trouble itself. How do you manage them without offending them. Preferably share your experience with a difficult client.
You can give up on difficult client as it is your duty to win his trust. I have one that felt dissatisfied with my service and opted for an alternative. I engaged him and informed him that we should collectively watch over the durability of his new found alternative and compared with mine.
Behold mine out performed the alternative and be returned. At this point informed him that the problem isn't on what I give to him or what the other gave as well because that time off and his experience gave me enough opportunity to look deeper and I realised his problem is from another gadget which needs to be fixed because he can enjoy the service of that we brought us together.
He is happy now and we are happy too as he is back fully with us with an improved confidence in our product and services
 
Examples of Dealing With Difficult Customers
  • Take A Step Back & Apologize.
  • Leaving Things On A Better Note.
  • Impatient Customer.
  • Indecisive/Quiet Customer.
  • Vague Customer.
  • Customer Is Unhappy With Service.
  • You Don't Have An Answer.
  • You Need To Transfer/Refer The Customer To Someone Else.
Workers have seen hell observing the customers are always right policy just because they needed the customer to pay for the product and services the company is selling. It's why whenever I see a calm and respectful customer, I feel happy to deal with him or her always.
 

Log in or register to unlock full forum benefits!

Log in or register to unlock full forum benefits!

Register

Register on Admin Junkies completely free.

Register now
Log in

If you have an account, please log in

Log in

Would You Rather #9

  • Start a forum in a popular but highly competitive niche

    Votes: 9 27.3%
  • Initiate a forum within a limited-known niche with zero competition

    Votes: 24 72.7%
Win this space by entering the Website of The Month Contest

Theme editor

Theme customizations

Graphic Backgrounds

Granite Backgrounds