Delivery issues are made worse for customers by the sheer amount of time wasted, either waiting in for parcels that don’t arrive, or waiting in call queues when trying to chase up deliveries. What do consumers want from delivery? Clear, accurate tracking online. This can save a lot of wasted time, and reduce pressure on call centres. Informative, proactive communication (text, phone or email updates) included.
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Delivery issues are made worse for customers by the sheer amount of time wasted, either waiting in for parcels that don’t arrive, or waiting in call queues when trying to chase up deliveries. What do consumers want from delivery? Clear, accurate tracking online. This can save a lot of wasted time, and reduce pressure on call centres. Informative, proactive communication (text, phone or email updates) included.