Good-Person
Captain Junkie
You are right about this, you need to provide excellent customer service and when your employees can't handle this anymore, you have to get more hands. You have to check though maybe you are not treating them well enough.
Customer service is one of the most important aspects when it comes to business. You should not compromise and be responsive whenever a customer needs you because customers are one of the major pillars on which the foundations of a business stands.