Referrals and customer service.

[Laurentta]

Yes i feel business owners underestimate the power of referrals. Referrals really do wonder for business because one a customer is referred to your business place and the customer is satisfied, then the customer keeps on referring other people.

 

[tyrim88]

Business owners and companies spend alot of money and energy advertising thier product and services online and social media. But what really sustain the business is delivery and interaction in real life by that I mean customers service.

They maybe boasting their businesses online but killing it offline. It is good to advertise but must also know how to relate with prospective customers in real life which in turn get more referrals offline.

Do you think some business owners or companies underestimate the power of referrals?

That is definitely one of the avenue of getting a customer to stay put and faithful in the patronage of your business,the way and manner you treat them matters a lot and will go a long way to show if they will do a repeat patronage.

 

[Dagm1]

They do, in fact. Referrals are the most successful way of gaining new patronage and customers, which many businesses are unaware of. Before making a decision, people will always want to learn from the experiences and feedback of others.

 

[Kubiat-Abasi]

Presently, enterpreneurs are more cautious when dealing with customers. The power of referrals cannot be underestimated because even most of the product I sell, it is based on 70% referrals.

 

[kayode10]

It will be pretty much easier to generate lots of referrer if you work hard to satisfy your customer needs. Your referral program will push and motivate them to bring their friends and family to do business with you.

 

[Stnicholaz]

It will be pretty much easier to generate lots of referrer if you work hard to satisfy your customer needs. Your referral program will push and motivate them to bring their friends and family to do business with you.

Exactly, that why organisations need to work on training of staffs, employed qualified workers and ensure they are well taken care of, I mean their welfare should be top of the management's agenda. So that they can provide quality services to customers and prospective customers. which in turn result to lots of referrals.

 

[Skysaint]

I also think that they underestimate the power of the referral programs. Sometimes it's even more effective than advertising just that you will have to spend or give discount for each referral made. And it sometimes depends on the kind of business it is

 

[Lucy ID]

Referrals is very important when it's comes to business it's very vital, and this has to do with relationship with people and how you able to relate also with people

 

[Sotherefore]

What is the meaning of a business to engage in referral and are not ready to provide good-quality products ,what i always believe is that for a business company to succeed the best thing they have to do is to provide quality products first.

 

[Hrtbeat]

Referrals is the most valuable form of advertising in business. Almost every major brand has a strategy to increase sales made as a result of referrals.

 

[kinqzbitz]

Referrals are very important when it comes to business,it is a form of advertisement but it's more of a physical encounter unlike the online advertisement

 

[Trexxxy]

Well, I think everything goes hand in hand. If they spend so much money advertising online and everywhere, it is only right that they deliver a product to match the advertisement. Referrals could also go a long way as well.

 

[Kaffyfolla]

A business referral is when someone in your network recommends your business to a new prospect. This may happen spontaneously during organic conversation or as a result of conscious referral marketing efforts.
If you provide a great customer experience, word of mouth referrals are bound to happen naturally. However, a conscious effort to cultivate them will result in higher ROI from your network.

Here's why it's so effective:

• You're broadening your sphere of influence by tapping into your potential referrers' social circles.
• Referral prospects are coming in warmer since they know and trust the referrer.
• The referrer is providing a vote of confidence by making the recommendation, which is a powerful piece of social proof.

 

[Good-Person]

Referrals are important aspect of any business. I got an idea right now while typing this! You may give special discounts to customers who bring at least one referral customer who purchases from your store. You may provide him with at least a 5 percent discount that could give an impression that you care about them. I am sure 5 percent discount is not too much, but it will still give a good impression!

 

[Syldan]

Well it depends on the kind of business, and the strategy used by the business organisation and management. some do prefer the referrals strategy mostly than the advertisement strategy even though the advertisement and the referral plays a vital role in the promotion of business.

 

[eLdavis]

Referrals are important aspect of any business. I got an idea right now while typing this! You may give special discounts to customers who bring at least one referral customer who purchases from your store. You may provide him with at least a 5 percent discount that could give an impression that you care about them. I am sure 5 percent discount is not too much, but it will still give a good impression!

I am also making use of a similar strategy as this to increase traffic for my
business. I recently started a graphic design brand which I am giving out 20% commission to anyone who refers someone to me after they pay.

 

[Sotherefore]

Knowing how to relate with your customers generally is very important and not also that it must be offline.. when customers understand that their value is not being appreciated appreciated they might decide to look elsewhere.

 

[Ezekiel]

Well I feel that this is one mistake some companies or organization are making,if they are able to place little bonus on referrer without making it compulsory then they will make progress

 

[Stnicholaz]

Well, I think everything goes hand in hand. If they spend so much money advertising online and everywhere, it is only right that they deliver a product to match the advertisement. Referrals could also go a long way as well.

You are on point but don't you think customers come back to patronize you as well as do referrals not neccesssary due to the quality of the product. They can get the same product else where in most cases at lesser price. The reason for advertising is to increase customer base, to retain the customers and get more referrals is through good service delivery.

 

[Ghost1]

Referrals is a lot more effective than advertisement, that way the potential customer get to interact, ask questions and clear his doubt. Referrals though is more tedious to execute