It is not all business that will need so much interaction with your client in that way . In fact client do not need to be interracted with most of the time . For as long as you are able to satisfied them. Everything is ok.Business owners and companies spend alot of money and energy advertising thier product and services online and social media. But what really sustain the business is delivery and interaction in real life by that I mean customers service.
They maybe boasting their businesses online but killing it offline. It is good to advertise but must also know how to relate with prospective customers in real life which in turn get more referrals offline.
Do you think some business owners or companies underestimate the power of referrals?