Qualities for a Customer Support Representative

[Psalmseen]

There are lots of qualities that a customer support representative must possess. Such individual must be friendly and must have a good communication skills and also be well composed. And another quality is that he or she must be versed in the product that such organization is selling

 

[kayode10]

One of the ways to retain your customer is to have a good customer service in your business. you must be willing to help your customer out in some of the problems they are having with the use of your product.

 

[Bousine123]

A successful customer care representative is one does not get angry easily with his customers, the ability to control one's temper is also very important, and the ability of the person to work even under pressure is also important.

 

[Kunkun]

Patience is key definitely buy a god customer support must know how to talk and listen and most importantly not be rude matter what, it's true some customers would call angry but still they should take it easy too

 

[jay]

A good customer service representative should be able to be patient and tolerant with the customers.
He or she should be cordial with customers, be presentable and approachable.

If you lack the skill of being patient there is no way you can be able to succeed as a customer service representative because everything about your work and tells been patient to hear out whatever the customers have to say.

 

[Kaffyfolla]

key customer service skills

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefullness. ...
• Persuasion skills.

 

[Heatman]

Apart from the fact that they need patience, the number one skill I feel that a customer care representative should have is that of communication. Ideas must be transmitted in clear, understandable terms

If you lack communication skills, there is no way you would be able to work well as a good customer service representative because you can't deal with the customers problems.

 

[Sotherefore]

A customer service who is not friendly is a huge turn off to me and I can't really imagine myself interacting with such people, they have to be polite with customers and not rude.

 

[Shigobad20201]

A customer support representatives must be able to manage and handles the affairs of the customers service relationship perfectly , must be able to render immediate apology on behalf of the organisation

 

[Holluwaphemmy]

A good customer support representative must be outspoken and also well-mannered. He or she must understand many language and also know how to approach the people or the customers. Also he or she must understand the plight of the customer and look for a way of helping them communicate their complaints to the company in a good manner. He or she must bejovial and must have mutual relationship with some if not all of the customers.

 

[Shigobad20201]

A successful customer care representative is one does not get angry easily with his customers, the ability to control one's temper is also very important, and the ability of the person to work even under pressure is also important.

As a customer care representatives , you must always be cool and calm , gentle and be able to apologise even when you know your company is right and the customer is wrong, you must have the knowledge of speaking to customers in a cool and calm manners.

 

[Chibson]

Patience is one of the most important qualities of a customer care representative. If they are not patient they will actually not be able to attend to the customers properly.

They must also have a very good communication quality.
Patience is one of the most important qualities of a customer care representative. If they are not patient they will actually not be able to attend to the customers properly.

They must also have a very good communication quality.

 

[Setho]

A customer support representative is somebody who is supposed to be empathetic about how he is going to deal with situations and try to put himself in the shoes of the customer.

 

[Shigobad20201]

key customer service skills

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefullness. ...
• Persuasion skills.

There are many qualities for a customer support , he or she Must have a good customer service relationship with customers , must be attentive amd also have persuasive skills in which he can be able to persuade customers.

 

[Partisan]

The following are qualities of a good customer support representative :
1. Empathy
2. Good communication skills
3. Patience
4. Problem solving skills
5. Active listening
6. Attentiveness
7. Creativity
8. product and organization knowledge
9. Time management
10. friendliness and confidence

 

[jordans]

When assessing conceivable reasons, you can’t ignore the part of your customer-facing representatives. Your organization may have the leading innovation, client bolster program, or indeed clearly defined client service goals, but without the proper individuals to assist execute your techniques, you may be squandering all your endeavors.

 

[Kelly5]

One very important quality of every customer service is to have the ability and the patience to listen attentively to customers complaints and problems. These attributes are not something many customer service representative have these days. They are very key in helping your company and business to grow.

 

[Chibson]

A customer service should be able to flow with customers, understand their own view point and get them to talk about their issues and provide a solution in the most admirable way

Probably, a good customer care representative must try much as possible to be understanding and try to listen to customers point of view. All these must be done with respect and good manners.

 

[Popular]

A good customer support representative should be patience and look through other people's point of view and also try to understand it before attempting to help and also not being rude.
A customer representative should be patient to listen to customers before trying to help and in listening try to understand their complaints first before speaking gently and not rudely.

 

[tyrim88]

As a customer service representative, you must be respectful and very receptive to visitors, in your voice tone and carriage. You should avoid creating the wrong impression at first meeting and try not to over familiarize with your customers, try to be official yet inviting.

One of the things that will altimatly attract first time customers to an organisation or an office is the way and manner he is receive and attended to,and like every human,you will want to appriciate such gesture by contineous patronage.