How to gain back lost customers

[Sake]

First is what's the reason why they stopped coming back to your shop. Is it because something changed or something hasn't changed? If there are things you changed which they like you might want to bring it back. And if nothing changed then that means they want something new. So think of something new in order to get their interest again. You know people get tired of same old things too even though they like it at first

 

[Yasmin]

Then dig into your lost customer list and take a look at why those customers left. Finally, don’t forget to match those lists against the competitive strengths of your organization. Don’t just take customers for the sake of having more customers. Focus on delivering on your brand promise and nurturing your customer experience

 

[Johnbami]

I think to regain lost customers, you have to be able to make they know what they are missing I lost from not purchasing from you. Restrategise and make sure they understand you well. Make sure you bring in comments from some other customers

 

[Heatman]

You have to gain back their trust. Find more ways to improve the quality of your product or service. Offer bonus sales to attract them. Look out for what your competitors are using to win against you.

From my experience with most people who happens to be my customers, both the old and new ones is that they don't trust you very easily. It takes a while for them to do it and it's very important that you keep that's trust because once it's broken, you may not have it again.

 

[Veetos12]

Well I think it depends on the type of customer and the reason they left. Well you have to be able to reach customers who frequent your place, perhaps send them a message as to why they haven't been available in a while.

Of course one needs to keep up with customers of one's business in order to ensure they don't go too far away or disconnected. Gaining lost customers back may not be easy if such customer has been patronizing some sale but one can leverage on text messages and calls to keep in touch with them and remind they how important they are to your business.

 

[FreshKaz11]

It is not an easy job or task to recover lost customers,because you've already giving the chance to treat them well when they were patronizing you,but you think or believe you are the best then...

So you only put them in prayer to have a change of mind towards you,so they could remember to come your shop and patronize you back...

If you are a business man or a young entrepreneur either big or small, and you have a lot of customers but most of them are no more patronising you, how do you convince them to come and buy from you again.
Is there any way to do that or you have lost them forever.

 

[Shigobad20201]

If you are a business man or a young entrepreneur either big or small, and you have a lot of customers but most of them are no more patronising you, how do you convince them to come and buy from you again.
Is there any way to do that or you have lost them forever.

In order to gain back lost customer, you must first ask yourself what actually went wrong , what did you do to make the leaves , when you get that, call them or go to them and listen to their own side of the story, then always apologize and promise them nothing of such will ever happen again,

 

[Ridorz]

To gain back lost customers, you must understand why you loose them in the first place, what customers ask themselves Is; Is your products Solving my problem? Am I deriving utility for his product? Then get feedback from them, hear there Testimonies and complains, here there suggestions, and work on it, you can also do incentives, give out some products for free, you may need to contact them aswell, improve your products to compete with competitors aswell

Yes, you have a point and I think that is the only way to gain a customer back to be patronizing you. If there is a issue of losing customers and you want to call them back, you are the one that will need to work on your self first. You have to ask your self why customers turned back to you, is your product not satisfied them?, Is your customers service not good enough?.

 

[Atiqurrehman]

Decide if you want them back. Not every customer is an ideal customer. ...

Find out exactly why they left. If they are a customer that you want back, find out exactly why they left. ...

Adjust your offer. ...

Take responsibility. ...

Ask for permission to send them industry information.

 

[Setho]

in whatever business you are in, you should always go for maximum customer satisfaction as they are the most important aspect of the business. Also, there are competitions so you might loose customers to competitors sometimes so its important you go to the drawing board when you find out.
Review your customers complaints system and see what they have been complaining about and implement it. Sometimes you might have to change the branding of a product to make them want to try it again. You should also stuf

 

[Heatman]

It is not an easy job or task to recover lost customers,because you've already giving the chance to treat them well when they were patronizing you,but you think or believe you are the best then...

So you only put them in prayer to have a change of mind towards you,so they could remember to come your shop and patronize you back...

They say prayer solves all problems but not in the case of lost customers who had a good reason on why they worked out from your business and stopped buying your business products and services. If you like pray till thy kingdom come, they will never come back.

 

[Ayokex]

To get your lost customers back you need to restrategize and review your business operations. Fine a way to convince the customer that you now have some good to offer. Make them see the reason to come back to your business. Offer them some gift as appreciation..
[automerge]1612793645[/automerge]
To get your lost customers back you need to restrategize and review your business operations. Fine a way to convince the customer that you now have some good to offer. Make them see the reason to come back to your business. Offer them some gift as appreciation..

 

[Heatman]

To get your lost customers back you need to restrategize and review your business operations. Fine a way to convince the customer that you now have some good to offer. Make them see the reason to come back to your business. Offer them some gift as appreciation..
[automerge]1612793645[/automerge]
To get your lost customers back you need to restrategize and review your business operations. Fine a way to convince the customer that you now have some good to offer. Make them see the reason to come back to your business. Offer them some gift as appreciation..

You are very correct with the offering of gifts to customers, it's a great influencer when it comes to making them buy even more although they never wanted to buy but because of the gifts, they are now interested. It's happening in my business as we speak currently and I'm enjoying it.

 

[MarieArie]

A customer is more likely to take his or her business elsewhere if a company has poor customer service. Common complaints about customer service include waiting too long to talk to a real person, repeating themselves by representatives, or not being able to answer questions from a customer.

 

[Folaham]

Do you personal investigation to find out reasons why your customers are running away from you, correct all mistakes, call them and scop them, tell them were you are wrong, apologize if necessary, and if it is price issues, tell them you have reduced it.

Not all customers are worth keeping or winning back. One should determine whether we want any customer back as not all customer are idea customer.
If you've decided you want that particular customer back, try to find out why he left and adjust you service to meet their expectations and be responsible to meet their needs.
Send them you business information and work closely with them

 

[Tinaconcept]

In order to get back your lost customers its good you follow up. By follow up I mean you should keep record of your customers this way you know why they don't buy from you again or if something is wrong. Reaching out to old and new customers helps the business grow

 

[Dowenship]

If you are a business man or a young entrepreneur either big or small, and you have a lot of customers but most of them are no more patronising you, how do you convince them to come and buy from you again.
Is there any way to do that or you have lost them forever.

You gain back your customers by reminding them about your product. You can also do some give away or discount in what you self.
Quote of the day:

Never give up, because the breakthrough is near. Keep pushing till you win

 

[Heatman]

A customer is more likely to take his or her business elsewhere if a company has poor customer service. Common complaints about customer service include waiting too long to talk to a real person, repeating themselves by representatives, or not being able to answer questions from a customer.

There are so many customers service agents that have ruined so many businesses today because of how they treat their customers. Simply because they are not the business owner, they do as they like and keep costing the business so much.

 

[Clara]

Find out why they left, precisely. Find out just why they left, whether they are a client that you want back. You need to resolve the issue due to which you lost them , either the issue was bad quality or some rumours , you have to tell them that their is not like that.

 

[shakky2]

you can gain back lost customers by reviewing your customer relations and taking into consideration what led to the leaving of the earlier customers and trying to get more innovative perspectives to gain lost customers