How to gain back lost customers

[Mahnoor]

For any service company that bills on a recurring basis, a key variable is the rate of churn: How many customers cancel? In many competitive industries, churn can be substantial—some wireless carriers, for instance, lose 3% of subscribers each month. (Other businesses plagued by churn include insurance companies, gyms, and online streaming services.) Companies with high churn typically spend vast sums on marketing to try to replace all those defectors. New research shows that they might be better served by smart strategies aimed at getting lost customers to come back to the fold.

 

[Talibhussain074]

If you are a business man or a young entrepreneur either big or small, and you have a lot of customers but most of them are no more patronising you, how do you convince them to come and buy from you again.
Is there any way to do that or you have lost them forever.

This is the proof of being your good businessman to treat your customers well. Treat them gently. If your customers are not patronizing you because of something. They have left you and if so, they are really your ideal customers. You have regular customers. Then you discover the reason for going back to them. Call them back.

 

[Damismiling]

To gain back your lost customers as a business is not easy, in the first place you must find out why they left in the first place, look for an avenue to Meet them again,and issue out promo to old customers , specifically give them a special privilege and enticing offers and then follow them up always

 

[Sariana23]

To win back customers, you must evaluate what kind of products or services you have, and if customers need them. If so, you must evaluate the quality and prices, generally it is something that customers look for, if at first you did not give them, surely it is the reason and they are looking for what they want in other places.

 

[Softdave]

To regain back lost customers is not as easy as it might seem first you have to give a discount on your service you rendered and improve or do an upgrade on the services of your business to an even more satisfactory manner

 

[Adesak]

The following might be the reason they left:
1. high price
2. Product Quality
3. Trust
4. Misunderstanding

If they left because of high price or misunderstanding, then it might be resolved quickly but if it is about product quality or trust issue, then you have a great work to do.

 

[Oche Diligence]

The actual best way an entrepreneur or a business man can gain his lost customers back is to go to the customers one after the other and ask what really happened or what the matter is or was that actually chaste them from patronizing his/her business, and after he/she found out what really, he/she can now go back and work on the area that is causing a lot of issue in other for customer to always come back, for there is a saying that said, "customers are always right".

 

[Robrown83]

For someone to gain his or her lost customers back there are some things that he/she ought to do. Firstly,think of what makes the customers left your business and after dicteting this,you can work on it. If it is the manner of approach or behavior to them are bad, you have to make a change.

 

[Kane]

If you want your customers to come back, you should start selling high quality products for an affordable price. Customers will bot buy from the same business when they feel that they were cheated on when they bought first time. You will have to clear their doubts.

 

[Ralphjoe]

Poor customer service is by far the biggest reason why you’re losing customers and profit to your competitors.

So you have to work on your customer service if you want your customers to come back.

The problem that you have actually identified or diagnose is actually what is wrong with his business as the ability of any business owner not to set up a proper customer service unit will definitely affect the business negatively.

 

[delnovem]

1. Decide if you want them back. Not every customer is an ideal customer.
2. Find out exactly why they left. If they are a customer that you want back, find out exactly why they left.
3. Adjustt your offer.
4. Takee responsibility.
5. Askk for permission to send them industry information.

 

[Setho]

In most often times it is nearly impossible to draw back a lost customer so the best thing you can do is to actually fix what made them to leave. A simple survey is going to reveal to you what you are not doing right.

 

[eLdavis]

The best ways to gain back lost customers, is to create new offers for customers in a cheaper rate, such as promos and the likes

 

[Bousine123]

Emails and follow up calls is the best strategy I have tried so far, but you can also do things like bonuses or gifts.

 

[Sotherefore]

If possible you could go into a serious discounts in your business just to attract their attention .you need to provide the best quality products for them because that is what will help them to come back when they see your products interesting.

 

[skyliequiz]

Please accept my apologies. It's difficult, but say it with sincerity. Don't point the finger at someone else. If you don't say "I'm sorry," you're likely wasting everyone's time and putting yourself in the customer's shoes. Let them know you're aware of the issue. Everything else becomes simpler when you are understood.

 

[Josephjossy]

Losing of customers sometimes is because of bad customer care service you need to have a good customer care service to be able to retain your customers always know that customers are always right in business I do not argue with the customer

 

[Grandeur]

If you have lost customers and you are looking for a way to earn them back, you can consider doing Bonanza, giveaway, promotions and even discounts, these tends to attract many people.

 

[Alexandoy]

The best ways to gain back lost customers, is to create new offers for customers in a cheaper rate, such as promos and the likes

Maybe the new offers can be in special package for the customer that left. What we usually do with an offline business is to drop by the customer's office or home just to touch base with a token or a small item. That usually brings back the old customer for a renewed relationship.

 

[jeff87]

If you are a business man or a young entrepreneur either big or small, and you have a lot of customers but most of them are no more patronising you, how do you convince them to come and buy from you again.
Is there any way to do that or you have lost them forever.

It's unfortunate that a lot of customers aren't patronizing small or big entrepreneurs. You must have a feedback mechanism or you must do a research or investigation about it.

You must know how to convince your customers to buy again and again your product or services. You can do a survey also so that you will be able to know your market.