Having a clear descriptions on your particular business is one of main characteristics that a customer wants from the service , this is to make sure you will not waste their time on understanding what you truely can offer. By state, you can clearly do this, what you do, how you deliver your services, and what customers can expect from you. Also, customer loyalty increases based on how errors are handled. Because existing customers are easier to upsell and more profitable than continuously acquiring new customers while having a high turnover, customer retention is an essential part of a service business model.
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