Customer service for a business

[Adetayo100]

Customer service is importance to your business because it's retains customers and extracts more value from them. By providing top-notch customer service, businesses and also recoup customer acquisition costs and cultivate a loyal followers base.

 

[shakky2]

the customer service of any business oriented organization is a very vital and essential department as they are in charge of the customers and they deal with what each customer want and the complaint that they have got to work on.no business can do without this department to make the business function effectively

 

[Felixko]

customer services brings interaction between the buyer of the product and company that sell it. in this, customer satisfaction is really needed in a successful business. this can lead to retaining of the customer if satisficed and loosing, if not satisfied.

 

[Aniwhyte]

24 hours customer service is the best, as each of your customers may have different time zone. Although normal working hours isn't bad, but you should only put a customer service of a normal working hour in place if your business only operates within your country, region and location.

 

[Zevin]

If you are a service provider, 27 X 7 customer service is very necessary. You cannot make your customers wait saying it is the weekend or it is not the office hours. Customer service must be prompt. If you do not provide immediate customer service, you may lose your clients. Good customer service is very important for customer retention.

 

[Thosynho]

How important it is to provide 24/7 customer service business?

Also, do you think a wait time of about 5 minutes can be given for a caller who is using the customer service toll free number? I have been thinking about this a lot. Most of the time, customer service is bad when it comes to many businesses except Amazon.

Isn't customer satisfaction needed for a business? What do you guys think?

Providing a 24/7 customer service to customers is very good but how many companies or business owner can afford this? This is because the cost implication of running a 24/7 customer service is just enormous. Companies would rather at provide 7 to 12hrs a day customer service to customers.

 

[Seun4luv]

Customer service is important because it can help you to: Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer will manage his business.

 

[Abbas ali]

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

 

[Trexxxy]

Indeed quite a number of businesses have very poor customer service. About the question 'is a 5mins wait time necessary?', I honestly don't think so, I think companies and organisations should not have their customers wait 5mins on the end of a call, there several means now to provide customer service solutions, that doesn't involve calling.

 

[Ifective]

The essense of a business is to satisfy customers first before thinking of profit. It is essential to note that customers needs are what make up a company's product. Therefore, customers satisfaction should be a priority to the company as it ensures continuous patronage for the business

 

[Richmond funke abosede]

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business,Customer service is importance to your business because it's retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.

 

[Eamodu]

How important it is to provide 24/7 customer service business?

Also, do you think a wait time of about 5 minutes can be given for a caller who is using the customer service toll free number? I have been thinking about this a lot. Most of the time, customer service is bad when it comes to many businesses except Amazon.

Isn't customer satisfaction needed for a business? What do you guys think?

Customer service is a very important part of any business. Customers are sometimes not paitent, and you will be judged by your response time when they reach out to you business and you keep them waiting. 5 min is not bad, but please make sure you do beyond it.

 

[Janita]

Yes customers satisfaction is needed in business business if the customer who is buyer is not satisfied from your work and behavior how can you think that your business will run and grow there are many mini points about customers satisfaction that is very important to satisfied the customer.
Customers is the source of your business running with out his satisfaction your business will grow down.

 

[Diamond07]

Customer service is an important aspect to a business. Customers are to be treated well and with respect. Customer service should be available 24/7 to customers. Also a 3-5 minutes wait time isn't a bad idea

 

[TopSilver]

It really depends on what type of company you are serving people for. For example hosting companies on the web need 24/7 customer support where a boy scout training camp group might not need to ever support customers. Just an example. There are plenty of times where customer support is even needed some and not a lot and other times where it's need constantly dependent on how many customers you have. Paypal is a good example of this.

 

[Nicklas22]

Customer service is very important in a business because it determines how long your customers will last long with you
A good customer care service can also increases your chances of making more profit because a good customer care service can make a customer direct another customer to you.

 

[Rimsha kanwal]

Whether customer service is your responsibility as the business owner or you have a team of 10, your small business has a duty to perform to a standard that your customers can appreciate. Excellent customer service can make or break a small business, especially in our increasingly competitive global economy. When the consumer is one click away from doing business with anyone in the world, good customer service can really set your company apart. One survey conducted by American Express found that two out of three customers claim they are willing to spend more with businesses where they have experienced a positive service interaction. On the other end of that spectrum, according to Kissmetrics, 71% of consumers have ended their relationship with a business due to poor customer service.

 

[Abbeyola]

How important it is to provide 24/7 customer service business?

Also, do you think a wait time of about 5 minutes can be given for a caller who is using the customer service toll free number? I have been thinking about this a lot. Most of the time, customer service is bad when it comes to many businesses except Amazon.

Isn't customer satisfaction needed for a business? What do you guys think?

Customer service is very important for all organization to have,it allows the customers to be enlighten on the various activities that the organization is engaged in ,and also make a preferred choice on the product to choose.
It is a form of interaction among customer and organisation.

 

[Psalmsavatar]

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

 

[Adventurer]

How important it is to provide 24/7 customer service business?

Also, do you think a wait time of about 5 minutes can be given for a caller who is using the customer service toll free number? I have been thinking about this a lot. Most of the time, customer service is bad when it comes to many businesses except Amazon.

Isn't customer satisfaction needed for a business? What do you guys think?

24/7 customer care line depends on the kind of business, I think service providers like Banks, Telecoms and big e-commerce storewill need to have this.
In my opinion 5 minutes is not too long some will even make you wait for 15mins eventually you'll get tired of waiting.