That is true,i have observed that in most online help desk,some of the information that they usually give out are not that helful,and will require you to go the extra miles to get your complains resolve.The first step to effective online communication is being able to discern the differences between personal and professional communication.
Determining this will allow you to make important decisions such as which app or digital tool to use,where to set up your call, and how you share information.