What Customer Support System Is The Best For Your Website?

[Good-Person]

We know that we may need to make a customer ticketing system in order to assist your customers in the best manner. This is why there are so many websites put there that tend to use many ticketing system like zendesk, Kustomer, Freshdesk, etc. So, which one of them is the best one?

 

[Mayorla]

I think Zendesk is the best when it comes to Customer ticketing system or Customer service in general. Zendesk is trusted and used by a lot of people. It is the most powerful and user friendly CRM Tool.

 

[Jonaville1]

We know that we may need to make a customer ticketing system in order to assist your customers in the best manner. This is why there are so many websites put there that tend to use many ticketing system like zendesk, Kustomer, Freshdesk, etc. So, which one of them is the best one?

Well, I have not used any of them and I don't think I have had a personal experience with any of them but a lot of people talk about zendesk. I guess it is more popular than the rest.

 

[Trey]

I prefer help scout. I love its live chat feature. Navigating around is quite easy. When it comes to customer ticketing though, I prefer hubspot. I love that it can be integrated accross more than one channels.

 

[Shigobad20201]

We know that we may need to make a customer ticketing system in order to assist your customers in the best manner. This is why there are so many websites put there that tend to use many ticketing system like zendesk, Kustomer, Freshdesk, etc. So, which one of them is the best one?

I don't really know about the main customers support system ,mbut u have heard about zendesk and I have been working on it , zendesk seems to be one of the best customer support system.

 

[Syldan]

The various customers support tickets sounds really new to my hearing but I believe I most have learned from today and try to make more or new information about it which I believe it might help in my business someday.

 

[Kane]

I use email support. People willing to contact me can use the contact page and reach me via an email. For dedicated service, I also use telegram as I find telegram fast and also reliable for customer support

 

[Good-Person]

I use email support. People willing to contact me can use the contact page and reach me via an email. For dedicated service, I also use telegram as I find telegram fast and also reliable for customer support

Email support system is also good and i think that there are still many people who tend to use it a lot. However, the fact of the matter remains that support systems such as Freshdesk are also good to use. They offer optimal customer support.

 

[Grant]

A site I worked for in the past used Freshdesk, which was a customer service app/site where you could take questions from users in a centralized location. You could also connect your email and receive Freshdesk notifications that way.

 

[Kane]

Email support system is also good and i think that there are still many people who tend to use it a lot. However, the fact of the matter remains that support systems such as Freshdesk are also good to use. They offer optimal customer support.

Do you realize sometimes you do not need an elaborate kind of support system. Email support will be enough. For instance, if you are running a blog or a forum, email support is all you need

 

[Good-Person]

Do you realize sometimes you do not need an elaborate kind of support system. Email support will be enough. For instance, if you are running a blog or a forum, email support is all you need

Yes, but in many cases, you may need to have additional support systems in order to facilitate your customer. For example, in many cases, customer may need quick support and chat system is the best way to offer the optimal customer support as well.

 

[Mostee501]

The best choice for your website will depend on your specific requirements and preferences. Consider Zendesk, freshdesk, intercom, help scout, live agent, Salesforce service cloud. When selecting a customer support system for your website, consider factors such as your budget, the size of your support team, the nature of your business, and the specific features you require.

 

[Heatman]

We know that we may need to make a customer ticketing system in order to assist your customers in the best manner. This is why there are so many websites put there that tend to use many ticketing system like zendesk, Kustomer, Freshdesk, etc. So, which one of them is the best one?

Personally, I have been on multiple website that makes use of zendex services and from my experience with their customer service relation, I would say that it is a very nice option for someone to have as their customer support system because it is very efficient.

 

[linux.poet]

Do you realize sometimes you do not need an elaborate kind of support system. Email support will be enough. For instance, if you are running a blog or a forum, email support is all you need

For a forum, the forum software itself should have a internal ticket system to handle problems. People shouldn't be emailing you for every problem they have with the forum moderators or because a button broke.

I know on Invision Power Board and Xenforo, they have ticket systems.

 

[Kane]

I do not use IPB or Xenforo, I use MyBB and phpBB. I have not checked if there are any add ons or extensions for the ticket system. On my wordpress websites, I use contact form as a support system. I have integrated messaging apps like telegram on some of my online stores. You need a dedicated support system if you are selling products and services, however, if you are running just content site, a blog or a discussion, you might not need an eleborate support system.

 

[Heatman]

The best choice for your website will depend on your specific requirements and preferences. Consider Zendesk, freshdesk, intercom, help scout, live agent, Salesforce service cloud. When selecting a customer support system for your website, consider factors such as your budget, the size of your support team, the nature of your business, and the specific features you require.

The person's budget also plays a role on the kind of software they are going to make use of because you cannot be able to afford a particular software for setting up your forum, there is no way you can be able to make use of it or features it renders to the user.

 

[Busybee]

Kustomer focuses on delivering personalized customer experiences through its ticketing system. It emphasizes unified customer data, AI-driven automation, and efficient workflows. Kustomer is suitable for businesses looking to enhance customer engagement and build stronger relationships.

 

[Heatman]

Personally for me, I'm all good with having a customer service support system where emails can be sent and I will be very glad to take care of the issue immediately. It's very important that any customer issues are attended to in less than 24 hours they are reported.

 

[Frank]

I prefer help scout. I love its live chat feature. Navigating around is quite easy. When it comes to customer ticketing though, I prefer hubspot. I love that it can be integrated accross more than one channels.

Live chat method will also mean that you are always there or have those that can help out to handle some cases. In a situation where this is not working, then having a different option of interacting with the customers should suffice as a good customer service grows confidence in the business.

 

[Heatman]

Live chat method will also mean that you are always there or have those that can help out to handle some cases. In a situation where this is not working, then having a different option of interacting with the customers should suffice as a good customer service grows confidence in the business.

It's very important to note that your live chat support system should never be handled only by robots. This is going to downright insult to your customers. The robots can start and hold up a conversation for your customer service representative to take over.