What Customer Support System Is The Best For Your Website?

[Ja sa bong]

We know that we may need to make a customer ticketing system in order to assist your customers in the best manner. This is why there are so many websites put there that tend to use many ticketing system like zendesk, Kustomer, Freshdesk, etc. So, which one of them is the best one?

I'm using a ticketing system for any support needs of my forum members. The use of ticketing system makes it easier to keep track of any support assistance which have been resolved and it can be used for reference purposes.

 

[Heatman]

For a forum, the forum software itself should have a internal ticket system to handle problems. People shouldn't be emailing you for every problem they have with the forum moderators or because a button broke.

I know on Invision Power Board and Xenforo, they have ticket systems.

Getting too much email for just about everything is going to be too much to deal with whenever there's an issue to treat. But with an internal ticket system to handle problems, it's going to make solving those issues a smooth and easy operation. Everything with be carried out in the website.