Should You Offer Phone Support To Your Customers?

[Heatman]

You should have a lot of available options for your customers to contact you. Most business ventures always use phone support, Email, social media and so many others so that their customers can easily reach them.

It is why I believe that whenever it comes with dealing with your customers, you should try as much as possible to find out their own means of communication and enable that in your business so that it will be very easy for them to reach out your business.

 

[Chibson]

It is why I believe that whenever it comes with dealing with your customers, you should try as much as possible to find out their own means of communication and enable that in your business so that it will be very easy for them to reach out your business.

I believe having multiple ways of communication with your customers is very important and necessary. They may be plenty and you may not know which one each person prefer. You can offer phone support, email, social media and some others.

 

[Heatman]

I believe having multiple ways of communication with your customers is very important and necessary. They may be plenty and you may not know which one each person prefer. You can offer phone support, email, social media and some others.

This assessment is something that I also agree with you because a lot of customers who have different means of communication that they preferred to make use of and you need to make those available in your business so that they will reach out to your business.

 

[Chibson]

This assessment is something that I also agree with you because a lot of customers who have different means of communication that they preferred to make use of and you need to make those available in your business so that they will reach out to your business.

That's it, there are people that may prefer contacting you through phone and there are some that may go to social media to contact you. That is why as a businessman you should always have many options because people have different preferences.

 

[Robert90]

For a number of reasons, providing clients with phone help might be advantageous. Customers can ask inquiries and get prompt answers to their problems when they call customer service for individualized interactions. Additionally, it can give them the impression that they are being heard and understood.

 

[Abasiama40]

Yes, this is because customers love feeling a personal connection with companies they buy from. Phone support gives them the interactivity and undivided attention of having a conversation with another person. Hearing a helpful human voice on the other end of the line makes the customer feel valued.