Should You Offer Phone Support To Your Customers?

[Good-Person]

Phone support is usually the fastest way to resolve issues for your customers. You can give clear information in real time, and you can even get a feel of how that person is feeling through calls

There are many disadvantages of phone support as well. For example, it is very hard to explain problem over the phone in case if the customer service representative requires you to physically see the product.

 

[Danny4cash]

I think that phone support is the quickest way to receive assistance from the company's officials and representatives. This is why it has always remained a quite popular way of offering support. However, you may not be able to understand what kind of problem a customer is facing over phone until or unless you see the product yourself. This may not be possible over the phone.

Yes, phone support is the quickest way of receiving assistance from the customer support. It's way faster than chatting. However, chatting is more effective than phone support because chatting afford the customer care opportunity to research about your question.

 

[Abigael]

Yes, phone support is the quickest way of receiving assistance from the customer support. It's way faster than chatting. However, chatting is more effective than phone support because chatting afford the customer care opportunity to research about your question.

Yeah, for the customer, phone support is the easiest. You just call them and get the answers directly. I think customer care workers should be equipped with answers to these questions. That way, they don't have to research when asked.

 

[Yohanna]

I prefer the phone support because it gives you convenient to air your thoughts and discuss about the issues that is bothering you than chatting.

 

[Sincerem]

When it comes to customer support, there are many different ways you could offer support. Of course phone support method is one of the best one because you could interact with your customers directly. So, do you think that it could be a good support option?

Yes because anything that will make your client and customers to easily get in touch with you is a welcome development.
With this you won't easily lose your clients and customers to other competitors of the same products or services.

 

[Robust]

Well starting a phone support for your customers depends on how capable you are if you have the money to start such and it will give you a profit at the end is good to do that.

 

[Yohanna]

Well starting a phone support for your customers depends on how capable you are if you have the money to start such and it will give you a profit at the end is good to do that.

It is necessary to have a phone support for your business. This is pivotal for the smooth running of the business and it doesn't matter whether you have the money or not, it is an integral part of the business.

 

[Shigobad20201]

Phone support is the best way of interacting and communicating with your customers to know about occurrences about your product and services and how they feel about your product.

 

[tyrim88]

As far as I know, phone support method is the most popular way of interacting with customers and or website user. It give the user the opportunity to explain the issue their facing to you. Every company, website and forum has phone support. It's must for every website and forum owner to ingrate it to their site, though it's traditional means of interacting with user.

That is true,the type of support you will get from a real respond when you are interacting with the frontdesk is quite different from an automated response,I had similar issue with a crypto platform,and the support system was automated.

 

[Syldan]

Actually there are several ways to help your customers with support concerning the issue of goods and services provided. either through phone contact or even online messaging through the use of email.

 

[Chibson]

A lot of businesses do not want to offer phones support because they are just starting and it is quite expensive to maintain. If your customers are requesting for it time and time again then you might just consider putting it.

big business ventures may not have a problem having such a feature in their businesses. This is because they can easily employ people who can maintain such and keep their customers happy.

 

[eenya001]

you should definitely offer phone support form your customer as this would increase the level of trust they have for you and could also improve your sells as a company or a business enterprise.

 

[Agbalagbaa]

The issue of support and enquiry through phone call by the customers is not encouraging seriously, i think as a business owner it will be better to provide your email for enquiries and support.

 

[Syldan]

Actually phone support to customers is very important to some extent simply because it gives easy access to customers in reaching the customers service unit even though there is no doubt that there are some issues that can be very difficult to explain on phone.

 

[Danny4cash]

I prefer the phone support because it gives you convenient to air your thoughts and discuss about the issues that is bothering you than chatting.

Phone calling bring about better understanding than chatting. And in the matter of urgency, phone support is always of chatting. However, chatting its own benefit.

 

[Chibson]

There are many disadvantages of phone support as well. For example, it is very hard to explain problem over the phone in case if the customer service representative requires you to physically see the product.

It is just one of the support features. Some people have chat features, phone support features, and sometimes video features depending on the kind of business it is. So customers can always choose the one they prefer.

 

[Abigael]

Phone calling bring about better understanding than chatting. And in the matter of urgency, phone support is always of chatting. However, chatting its own benefit.

Calling makes communication to be so easy indeed. The two people can understand each other easily and giving feedback is so fast. Though there shouldn't be a language barrier between the customer and the customer service agent.

 

[AruneBend]

When it comes to customer support, there are many different ways you could offer support. Of course phone support method is one of the best one because you could interact with your customers directly. So, do you think that it could be a good support option?

Yes because many peaple use phones these days however many companies have poor phone support so it's a bit challenging to make it actually good

 

[Skysaint]

I think that phone support is the quickest way to receive assistance from the company's officials and representatives. This is why it has always remained a quite popular way of offering support. However, you may not be able to understand what kind of problem a customer is facing over phone until or unless you see the product yourself. This may not be possible over the phone.

It is really something that is called for and without it I wonder if any company would be able to go far in whatever business they are doing. Your business can only thrive when your customers are satisfied with the over all service.

 

[Danny4cash]

If you can, you should certainly offer phone support. If you cannot provide phone support, you should always prov ide live chat support. When people encounter issues, they want it to be solved immediately. If you cannot help them immediately, you might start losing your customers.

To me, the two should be provided for the customers. So, they can choose the one they want. Some people prefer phone calling to chatting while others prefer chatting to calling.