Should You Have An Online Chat Support For Your Business?

[Heatman]

Yes, Looking at it from the perspective of a customer, It is frustrating to not be able to reach out to the person you transacted with. I hardly bank with banks that do not have better customer support.

I have been facing a serious challenge with trying to reach the customer service support of OPay which is a bank that I make use of recently as they are not responding to my chat on their Twitter account or even their email as well. It's very annoying and frustrating.

 

[Mayorla]

It is going to be very worrying for your customer not to have a means of reaching out the business owners that they had a transaction with or that they are still looking to get into transaction with. It's like some banks in my country that doesn't respond to their customers on their social media handles.

Yes, Looking at it from the perspective of a customer, It is frustrating to not be able to reach out to the person you transacted with. I hardly bank with banks that do not have better customer support.

I have been facing a serious challenge with trying to reach the customer service support of OPay which is a bank that I make use of recently as they are not responding to my chat on their Twitter account or even their email as well. It's very annoying and frustrating.

I think the best way is to call them out in a tweet and tag them, since they have refused to respond to your messages and email. They have refused to put the needs of their customers first, which is very bad for their business.

 

[Chibson]

Yes absolutely, Having an online customer chat support would help you understand the areas that needs improvement in your business. You would be able to understand the complaints of your customer.

Probably, a wise business person does not play with the complaints of his or her customers. When you understand the areas your customers are complaining about you can make an improvement

 

[Mayorla]

Probably, a wise business person does not play with the complaints of his or her customers. When you understand the areas your customers are complaining about you can make an improvement

Absolutely, As you have rightly said, A wise business person would take the complaints of his or her customers seriously. Through this complaints is where you would find an advancement in the operations of your company.

 

[Ayojesu]

It is very important to have it because it helps to handle basic issues that customers are having regarding your business, products and services. It also communicates a sense of professionalism

 

[Heatman]

Yes, Looking at it from the perspective of a customer, It is frustrating to not be able to reach out to the person you transacted with. I hardly bank with banks that do not have better customer support.
I think the best way is to call them out in a tweet and tag them, since they have refused to respond to your messages and email. They have refused to put the needs of their customers first, which is very bad for their business.

Unfortunately this is something that I've done several times and they have never responded to it, which is why I have decided to stop wasting my time trying to get across to them on any of their social Media platform.

 

[Mayorla]

Unfortunately this is something that I've done several times and they have never responded to it, which is why I have decided to stop wasting my time trying to get across to them on any of their social Media platform.

That is very bad of them, This means that they have bad customer service. I think if you are able to sort this current issue that you are having with them. Then you should avoid them after sorting your issue with them, They are not reliable.

 

[Danny4cash]

It might be advantageous for your company in many ways to have online chat support. Internet chat gives clients immediate access to assistance, which can increase customer happiness and decrease customer annoyance. Customers can ask questions and swiftly receive responses, which can increase their engagement and loyalty.

Online chat is very important for a business. A business with many customers should not rely on only call option to help their complaint. There are even some customers that prefer chatting to calling. So, a business that care so much about his or her customers should integrate chatting option to the customer can use to contact the company.

 

[eenya001]

I think online chat would be the best medium to provide support to your customers. The online space is the cheapest medium of communication and opening up that channel for customer support would bring more customers to your business.

Providing online support to your customers shows your level of seriousness as a business and it shows you are ready to take your business to the next level.

 

[Chibson]

Absolutely, As you have rightly said, A wise business person would take the complaints of his or her customers seriously. Through this complaints is where you would find an advancement in the operations of your company.

Yes, whenever you see the complaints of your customers you need to try as much as possible to adjust. If you do not adjust a lot of them will probably stop patronizing your business which is bad.

 

[Heatman]

That is very bad of them, This means that they have bad customer service. I think if you are able to sort this current issue that you are having with them. Then you should avoid them after sorting your issue with them, They are not reliable.

Seriously I was flabbergasted by that kind of treatment that I got from their social media handle because I never believe that they would ignore their customers who had a very serious complaint to render to them.

 

[Mayorla]

Seriously I was flabbergasted by that kind of treatment that I got from their social media handle because I never believe that they would ignore their customers who had a very serious complaint to render to them.

I think there should still be a way out, Tried reporting to any authority? I have never had any of such experience before but I best believe there may be a central authority to report to, maybe the central bank. Since they have proven to be adamant.

 

[eenya001]

Probably, a wise business person does not play with the complaints of his or her customers. When you understand the areas your customers are complaining about you can make an improvement

You are in business for your customers and you should take whatever complain they may have very serious and give the needed attention to that complain as this would make you retain the customer.

 

[Chibson]

You are in business for your customers and you should take whatever complain they may have very serious and give the needed attention to that complain as this would make you retain the customer.

Probably, it is important and necessary business people fully understand this. The major reason they are in business is to satisfy their customers and that is what will make them succeed.

 

[Good-Person]

While engaging in your business there will surely be one or two source of concern. So the best way to get this done is to have a support system that your clients can access and lay their complaints.

Online support system makes your customers think that you are responsive and care about them. Unfortunately, many businesses do not care about their customers at all.

 

[eenya001]

Online support system makes your customers think that you are responsive and care about them. Unfortunately, many businesses do not care about their customers at all.

It also gives your customers confidence in your business as they are sure and aware that they are well taken care of, and this is good for the overall growth of your business

 

[Shigobad20201]

Having and online chat support for your business is the best way for you to have a good way of communicating with your customers thereby increasing your customers relationship with you .

 

[Good-Person]

Probably, a wise business person does not play with the complaints of his or her customers. When you understand the areas your customers are complaining about you can make an improvement

Well, I believe that the right kind of business takes the complaint of businesses seriously and they act upon it. This is what a diligent businessman does when they receive the complaint of the customer.

 

[Chibson]

Well, I believe that the right kind of business takes the complaint of businesses seriously and they act upon it. This is what a diligent businessman does when they receive the complaint of the customer.

Probably, wise business people always takes the complaints of their customers very seriously. They must always try as much as possible to find solution any kind of solution to a problem encountered by a customer.

 

[Shigobad20201]

If you have a complaint and

It also gives your customers confidence in your business as they are sure and aware that they are well taken care of, and this is good for the overall growth of your business

and you realised that going straight to the might take much of your time , the best way to resolve the issue is by visiting the busuness online customer care representatives.