Should you create a forum for your customers?

[Good-Person]

The simple truth is that most people are not used to making use of forums today unlike years ago which is why most companies now rely on running social media pages for their businesses where a lot of people have more usage of social media platform.

Well, I think that it all depends. Many professional companies do run a forum where they have a moderator and a team member who responds to queries all the time.

 

[eenya001]

I also believe that the customer service representative also take part in the discussion of the business product and services in the forum as well because they cannot just allow people to just be discussing blindly based on their assumptions.

Putting a customer representative on the team of product formulation is a good one, as they understand better what the customer needs and how to solve that need.

 

[Riberet19]

Well, I think that it all depends. Many professional companies do run a forum where they have a moderator and a team member who responds to queries all the time.

Yes, there really are many ways of communication, a forum can be just one more of a good customer service, I think the more media the better, but this should be considered by the company and if it is profitable for them.

 

[Genie011]

There are so many companies are there create their own forums. For example, PayPal has its own Forum and there are also other kind of companies and business that own forum. These forums are actually used by customers, members, and community members of the business and people who are associated with the business, so should you create a forum for your customers?

Well I don't think if that's important, but it depends on your choice though, if you know what you are doing you don't really need to have a forum for your business before you can succeed.

 

[Heatman]

The creation of forums for your business, is really helpful and very important because it has so many advantages based on the promotion of your business online.

They can used that, ( customers ) to interact with each other.

One of the good things to put into consideration is whether your business clients or customers are the type of people that make use of forums so that you will set it up for them because if it's something that they are not used to making use of, it is going to be a waste of resources setting up one for them.

 

[Syldan]

I think this is largely dependent on the type of business you are running, If you are a producer then I think there might be need to create a forum for your consumers and retailers. If your business entails just buying and selling, Then you might not need it.

Absolutely the creation of forums for your business, depends on what kind and what will be the advantages of such forums for the success of your business.

If you are a producer, then it's profitable for you.

 

[Mayorla]

Absolutely the creation of forums for your business, depends on what kind and what will be the advantages of such forums for the success of your business.

If you are a producer, then it's profitable for you.

Yes, that is true, I don't see a reason why a small business owner would need a forum, It is counter productive and time consuming.
If you think your business is worth having a forum then there is no problem.

 

[Sotherefore]

Yeah, there are some business ventures that are always very active on social media platforms like Facebook, Twitter and some others. Some people may prefer to complain on platforms like Twitter because there will be immediate solution.

That is true , I have come to find out that using social media to complain will always promote immediate attention and have your issue resolved much quicker because they are not interested to leave a bad review for themselves.

 

[Chibson]

That is true , I have come to find out that using social media to complain will always promote immediate attention and have your issue resolved much quicker because they are not interested to leave a bad review for themselves.

Probably, that is actually the easiest way to attract their attention. When you use Twitter you can make a post and tag them and they will reply immediately in order to solve the problem.

 

[Syldan]

Well the creation of forums for your customers, is very good and it promote interaction between them and the company.

Though not all of them can be able to used it due to our educational status and the level of exposure to the internet world.

 

[Heatman]

Well, I think that it all depends. Many professional companies do run a forum where they have a moderator and a team member who responds to queries all the time.

As long as it is something that your business customers are always making use of, then it is necessary for you to set it up but if it's not something that they make use of, it is a complete waste of resources for you to set it up.

 

[Syldan]

Well, I think that it all depends. Many professional companies do run a forum where they have a moderator and a team member who responds to queries all the time.

Well having a forum for your business is not a bad idea though it depends on the kind of business you are running.

sometimes there are some customers who can not be able to used the platform and for that, other means should be provided to them.

 

[Potuse]

Creating an interaction and engagement with the customers is very important and it is one of the ways that which you can improve upon your business.

 

[Kennysplash]

If you have a lot of customers that patronize you they can create a forum for them where they can chip in their opinions about your services. But this is not necessary if you don't have a large customer base.

 

[Heatman]

Creating an interaction and engagement with the customers is very important and it is one of the ways that which you can improve upon your business.

This is why having a good feedback system is something that is very good for your business because it will always make room for you to know your customers very well and know how to satisfy their needs.

 

[Syldan]

If you have a lot of customers that patronize you they can create a forum for them where they can chip in their opinions about your services. But this is not necessary if you don't have a large customer base.

Actually creating a forum for your customers is not bad but it depends on the kind of business and also the numbers of customers that can particular on such forums.

There is no doubt that we have the uneducated customers too.

 

[Heatman]

Actually creating a forum for your customers is not bad but it depends on the kind of business and also the numbers of customers that can particular on such forums.

There is no doubt that we have the uneducated customers too.

We actually know that it is not a lot of people that are into making use of forums today and if your customers are not the type that makes use of such platform, it is going to not make any sense for you to be setting it up for them because they will not use it.

 

[Chibson]

Well the creation of forums for your customers, is very good and it promote interaction between them and the company.

Though not all of them can be able to used it due to our educational status and the level of exposure to the internet world.

this is 2023 and I think almost everyone can be able to use the internet effectively. Many businesses have forums in which their customers can easily interact. I think having such is important and necessary.

 

[Shigobad20201]

When your business is expanding and getting bigger on daily basis then you must have an avenue where your customers will be able to talk to you When they are not able to see you directly and that's by creating an online forum .

 

[Chibson]

When your business is expanding and getting bigger on daily basis then you must have an avenue where your customers will be able to talk to you When they are not able to see you directly and that's by creating an online forum .

Probably, the beautiful thing about that is that it can even provide an avenue for customers to solve some of the basic problems. There are people who may be willing to help others get to know your business better through the forum.