How To Deal With Customers Who Abuse Customer Support?

[Good-Person]

Customer service and support is quite important part of any kind of business. However, unfortunately, there might be many customers who might try to abuse the system and they may also take advantage of the customer support in your business. In such kind of scenario, what should you do?

 

[Ayojesu]

Try to know the reason behind that, some of them might be frustrated due to the fact that their problems were not resolved, speak to the calmly and figure out how best to help them resolve their issues

 

[eLdavis]

Try to know the reason behind that, some of them might be frustrated due to the fact that their problems were not resolved, speak to the calmly and figure out how best to help them resolve their issues

Very true, you could also set a limit as to how much a person can reach out through the customer support for a particular issue per day, this would also prevent people reporting the same issue multiple times.

 

[Gandiba1]

Well I have been seeing scenarios like this most times. Which is not suppose, I don't think if there's any reason as a customer to abuse the things set aside by a company or any business.

 

[Shortie]

When it comes to customer support and abuse, it can be quite high and many people do go through it even if we don't hear about every incident. I know nowadays they have most calls recorded for their own safety due to the abuse that has happened so often and that is one way for it to be looked into. If I was a customer support worker I would try to reason with the caller but if that failed, I would just hang up and report the incident. Sometimes you just can not reason with someone who likes to throw abuse.

 

[Skysaint]

There's literally nothing that you can do about that and there's no avoiding that in your business too. You will just have to try as much as possible to see reason or the frustration the customer is experiencing.

 

[Danny4cash]

There's a popular saying that customer is always right. So, even if the customer is abusing the customer support, I think the best thing to do is to ignore such customer. It's not ideal to be exchanged insult with customers. The best thing is to ignore such customers.

 

[Emmy]

Patience does the work a lot and with a sense of wisdom to interacting with customers that abuse customers supports. Also, paying attention to them will help you have your good reputation stand high.

 

[Good-Person]

There's a popular saying that customer is always right. So, even if the customer is abusing the customer support, I think the best thing to do is to ignore such customer. It's not ideal to be exchanged insult with customers. The best thing is to ignore such customers.

Customer is always right, but to some extent. I think that if a customer is abusing the customer support system, then a customer support representative should simply allow the manager to know about the condition.

 

[Ronny_4son]

When dealing with troublesome customers, it is important for customer care reps to remain professional and courteous. It is important to listen to the customer's concerns and acknowledge their feelings, rather than reacting defensively or denying their experience. It is also important to stay calm and collected, and avoid getting into an argument with the customer. Additionally, it is important to stay focused on finding a resolution to the problem, rather than getting sidetracked by the customer's emotions. If needed, customer care reps should seek assistance from a supervisor or manager to help defuse a difficult situation.

 

[Agbalagbaa]

Well I have been seeing scenarios like this most times. Which is not suppose, I don't think if there's any reason as a customer to abuse the things set aside by a company or any business.

I doubt if this category of people are capable of been called customers. In as much as someone can abuse the support inbox then he should be penalized for what he has done.

 

[Kane]

Sometimes customers have a valid reason to argue and sometimes they are just being Karen and trying to complain about almost anything. For the people like these, nothing can be done anything except block them from using the customer support.

 

[Shigobad20201]

In order to create a good legacy and a good name for your business , the only thing I think you can do to a customer that abuses a customer support is to respectfully walk them out if they are in your company And if on call , just try and ignore their rant .

 

[Planbizzle]

Customer service and support is quite important part of any kind of business. However, unfortunately, there might be many customers who might try to abuse the system and they may also take advantage of the customer support in your business. In such kind of scenario, what should you do?

You can accomplish this by urging the consumer to quit using foul language while speaking strongly but respectfully. In order to make people remember that they are speaking to a human and not a robot, you should also use their names while addressing them.

 

[Syldan]

Actually there are customers who are very rude and abusive to employees and to some extent had fight with customers service. any customer who can not abide by rules and regulations, should be cut off from business.

 

[Connor909]

It's crucial to maintain composure and professionalism if a consumer is vocally abusing customer service. It's best to refrain from replying in an aggressive or defensive manner because doing so can make things worse. Instead, you should acknowledge the customer's feelings and make an effort to comprehend their perspective by using active listening and empathy.

 

[Smiles20]

It is very important that you should try to talk to your customers especially when you know that it is your fault. At the same time you should try to protect your employees as much as possible by sending them out.

 

[eenya001]

There should always be consequences for actions that are not within the books, like some business does not take it lightly when a customer assaults any member of their staff.

 

[Robust]

The best way to deal with the type of customers that can not control there mouth and do abuse customer services, is to either settle there problems or over look them.

 

[Trey]

Any customer that shows abusive tendencies as regards the customer support system won't be attended to. His channels of communication would be backlisted on our database and his queries would be flagged which would make us not to respond to him.