How To Deal With Customers Who Abuse Customer Support?

[Jonaville1]

Any customer that shows abusive tendencies as regards the customer support system won't be attended to. His channels of communication would be backlisted on our database and his queries would be flagged which would make us not to respond to him.

I think the best thing to do is to ignore them because if you do not ignore them, you are just going to waste your time attending to issues that does not even make any sense

 

[Treborika]

Customers of this type are sometimes called Karen. They tend to abuse the customer support over their unresolved issues that may seem to be irrelevant to the company's operation rules and regulations .

 

[Immilash1]

We will always have people like this in our businesses, I think the best thing to do is just to let them go, this kinds of people are not going to help your business but instead they'll ruin it

 

[Mayorla]

I don't really think you can do much, Truly some customers are troublesome. Try tending to their problem first, but if they have proven to be untamed then The best way to deal with them is to ignore them and restrict them from accessing you.

 

[Syldan]

Personally I don't always believe the fact that customers are always right.

sometimes they are wrong and such mistakes most have to be corrected not to miss fairly treat your employees because of their actions.

 

[Good-Person]

Any customer that shows abusive tendencies as regards the customer support system won't be attended to. His channels of communication would be backlisted on our database and his queries would be flagged which would make us not to respond to him.

In many places, the higher management may get involved and such kind of customers may simply stop receiving customer support in the end. This might be the consequences of abusing the customer support system.

 

[Yohanna]

The customer support representatives are trained to absorb all sort of abuses and it never meant anything to them because they are trained to never react whenever such things happens.

 

[Agbalagbaa]

Sometimes, everything might be working perfectly but then a person would come up with unnecessary accusations. It is advisable to just stay mute and continue your good work.

 

[Ayojesu]

Customers who abuse customer support will not be tolerated and if it happens again, such a customer will be cut off completely

 

[Syldan]

Well I think it depends on the management.

There are some managers, or management that loves to investigate an issue before taking actions and that will helped them to make the right and fair decision.

 

[Kennysplash]

It depends on the kind of abuse that happened. If it is physical then it is not something that can be overlooked. Even there is a limit to verbal abuse, no one has the right to insult anyone.

 

[Yaqoob Habib]

Customer service and support is quite important part of any kind of business. However, unfortunately, there might be many customers who might try to abuse the system and they may also take advantage of the customer support in your business. In such kind of scenario, what should you do?

of course many people who misuse customer Service Support Wrong use of the system does not prove beneficial for you.If you can strict term & conditions any chance for this then you can be successful to control this type of people who misuse your system.

 

[Laurentta]

In my opinion, the best way to deal with customers who abuse customer support is to talk to such customer and point it out to him or her. Some customers might not be aware that he or she is purposely abusing customer support.

 

[Heatman]

Customer service and support is quite important part of any kind of business. However, unfortunately, there might be many customers who might try to abuse the system and they may also take advantage of the customer support in your business. In such kind of scenario, what should you do?

Before a customer will start abusing a customer service, there is always a problem that haven't been solved which is why I expect my customer service representative to always be calm to find out the problem and solve it for the customer.