How serious do you take content?

[Shawn Gossman1]

How serious do you take the quality of content posted on your website?

How do you ensure quality?

 

[joelr]

If your primary offering is the forum, then you're essentially inviting everyone to freely post. Such is the benefit and downfall of forums.

There is no easy way to gatecheck the knowledge or quality of every post (unless of course you want to manually moderate every single post!) However, you might have some built-in tools to the software that can help distinguish better posts. For example:

• Post Notes / Moderator Notes - You can manually highlight certain posts
• Popular Posts - Usually automated, popular posts that receive a lot of reaction are usually highlighted or included in the topic summary
• Mark as Solved / Solution - These help draw attention to the 'one' correct answer

You can highlight users, who are authoritative or expert, or bring more information. I find that most forums highlight users in all the wrong ways - they highlight users based on activity (which is a shallow metric) vs quality. For example, compare the following two people:

• Joe has written 100,000 posts but has received 1000 informative reactions
• Jane person has written 200 posts but has received 1000 informative reactions

Clearly, Jane is much more impactful when they do speak. Joe is probably busy playing forum games .

 

[Shawn Gossman1]

If your primary offering is the forum, then you're essentially inviting everyone to freely post. Such is the benefit and downfall of forums.

There is no easy way to gatecheck the knowledge or quality of every post (unless of course you want to manually moderate every single post!) However, you might have some built-in tools to the software that can help distinguish better posts. For example:

• Post Notes / Moderator Notes - You can manually highlight certain posts
• Popular Posts - Usually automated, popular posts that receive a lot of reaction are usually highlighted or included in the topic summary
• Mark as Solved / Solution - These help draw attention to the 'one' correct answer

You can highlight users, who are authoritative or expert, or bring more information. I find that most forums highlight users in all the wrong ways - they highlight users based on activity (which is a shallow metric) vs quality. For example, compare the following two people:

• Joe has written 100,000 posts but has received 1000 informative reactions
• Jane person has written 200 posts but has received 1000 informative reactions

Clearly, Jane is much more impactful when they do speak. Joe is probably busy playing forum games .

These are some awesome recommendation @joelr