The importance of having a very good customer service department can never be overemphasised in any kind of business or company. They are the one's that work to make sure the business doesn't lose their customers over dissatisfaction with products or services they paid for.
Have you ever had to step in because your customer service representative isn't doing a good in solving a customer's problem?
Have you ever had to step in because your customer service representative isn't doing a good in solving a customer's problem?