Feedback is the only best way to truly communicate with your business customers after sales have been concluded a long time ago and it helps you to understand how they feel about your sold business products and services to them, on whether they are impressed or not or satisfied or not satisfied. It helps you to know how to work on their desires.Give your customers a way to provide feedback
No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about the good, the bad, and the ugly experience your customers have, create an easily accessible way for customers to give feedback.