FSS #1: Members threatening to leave your forum
Welcome to the first scenario posted in our Forum Scenario Series. Please remember: respect everyone's opinion. Debate with other fellow members how you would handle this situations without causing collateral damage and bringing the situation to its best result.
Scenario:
You have a very active community and a member on your community has been on your forum for a very long time. In fact, it's probably your best engaging member, bringing you lots of new content, discussions and is a real valuable asset to your forum. If you want to keep your member, you'll need to satisfy him/her. Unfortunately some drama happened on your forum and your member got in an argument with a different member who is also a great member, but maybe not on the same level as the member threatening to leave the forum. Both have done nothing wrong in your eyes and abide the terms of service / rules you conduct. You believe that the member threatening to leave will be a real downfall to your community, as many look up to the member and maybe some will leave as well, but you don't want to upset the other member.
How would you react to both members, trying to compromise and having them both proceed as part of the community, knowing one won't stay if the other stays?
Welcome to the first scenario posted in our Forum Scenario Series. Please remember: respect everyone's opinion. Debate with other fellow members how you would handle this situations without causing collateral damage and bringing the situation to its best result.
Scenario:
You have a very active community and a member on your community has been on your forum for a very long time. In fact, it's probably your best engaging member, bringing you lots of new content, discussions and is a real valuable asset to your forum. If you want to keep your member, you'll need to satisfy him/her. Unfortunately some drama happened on your forum and your member got in an argument with a different member who is also a great member, but maybe not on the same level as the member threatening to leave the forum. Both have done nothing wrong in your eyes and abide the terms of service / rules you conduct. You believe that the member threatening to leave will be a real downfall to your community, as many look up to the member and maybe some will leave as well, but you don't want to upset the other member.
How would you react to both members, trying to compromise and having them both proceed as part of the community, knowing one won't stay if the other stays?
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