Site Management 🌶️ People care whether some comment is left up or taken down. But people care more about ...

[joelr]

Spicy topic related to moderation

People do care whether one of their comments was left up or removed. BUT, they care more about how that decision was made and how they were treated.

In other words, do your users have a way to argue why their post should be left up? Or do you slap them with a generic message without any way to reply

(Inspired by procedural justice at The Justice Collaboratory at Yale Law School.)

 

[Ravenfreak]

I rarely take posts down, if it's been taken down then it's probably because it's either spam or it broke a rule. I would explain of course why it was removed, and if the person continues to throw a temper tantrum, I'll probably suspend them to let them cool off a bit.

 

[Nomad]

Not on my forum but on a forum where I was a moderator, a user picked up a bone against me for deleting his post. I was just following the moderation guidelines we had on the forum but he insisted on saying that his post does not violate anything. We communicated through private message and when he started becoming arrogant, I asked him to talk to the admin.

 

[Shawn Gossman]

Spicy topic related to moderation

People do care whether one of their comments was left up or removed. BUT, they care more about how that decision was made and how they were treated.

In other words, do your users have a way to argue why their post should be left up? Or do you slap them with a generic message without any way to reply

(Inspired by procedural justice at The Justice Collaboratory at Yale Law School.)

I don't often remove posts. Mostly because of spam or because a member who posted something bad enough to get banned.

However, if I lock a topic, I'll put the reason why and encourage the poster to contact me by PM if they want to talk about it.

I'd be open to talk without repercussion as long as they keep their cool about it.