Whats going on with 10gbhosting?

[john009]

[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]But [/font][font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]going on right now? [/font][font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]are you guys selling away your business or you guys fired all your US based staff members?[/font]

[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]- Opened a ticket and waiting for more than 24 hours even to get an acknowledgement[/font]
[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]- Phone support - totally dead[/font]
[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]- Chat support - a joke. They are not even LV1 techs. All they know is "Our senior techs are working on it, I don't have an ETA". You can just publish that as your announcement and stop your chat support services. Because for every single thing your chat staffs telling they don't know so why there is a L1 chat support? you only need a CS support via chat.[/font]

[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]So ticket support - inactive, phones - inactive, chat - useless. So this means I can safely say we cannot depend on 10gbhosting in case of any urgent issues. Am I right?[/font]

[font=Verdana, Arial, Tahoma, Calibri, Geneva, sans-serif]Anyone else experiencing similar issues with 10gbhosting?[/font]

 

[Bousine123]

I feel for you, may be they are in inactive, this just shows that truly no one should depend on 10gb hosting, but if they are not active I don't think it is right to leave their chat support system in on.