The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?

[AJBot]

A Silicon Valley startup offers voice-altering tech to call center workers around the world: ‘Yes, this is wrong … but a lot of things exist in the world’“Hi, good morning. I’m calling in from Bangalore, India.” I’m talking on speakerphone to a man with an obvious Indian accent. He pauses. “Now I have enabled the accent translation,” he says. It’s the same person, but he sounds completely different: loud and slightly nasal, impossible to distinguish from the accents of my friends in Brooklyn.Only after he had spoken a few more sentences did I notice a hint of the software c ...

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