When it comes to support needs for your site, business, service, etc, do you use a ticketing system or do you just have an email that users/customers can contact you at?
In the past for a site I used to work on, I would use freshdesk, and people would email us through a support email. All emails would come to freshdesk and I'd respond there. I kinda liked it, but I don't have a need for it for my sites.
But have you used a ticket system or do you prefer using email?
In the past for a site I used to work on, I would use freshdesk, and people would email us through a support email. All emails would come to freshdesk and I'd respond there. I kinda liked it, but I don't have a need for it for my sites.
But have you used a ticket system or do you prefer using email?