Do you realize your customers can become your brand ambassadors? Let me exemplify. I buy something from a certain store, I liked the store very much because they sent me the product quick, provided prompt support, offered high quality product for a good price etc. When someone asks me about where to buy, I will suggest the store where I bought. Based on my suggestion, my friends and family will certainly check the store.
Satisfied customers are your brand ambassadors.
Satisfied customers are your brand ambassadors.