Chargebacks - How do you handle them?

[Olushola01]

That is a good development

 

[Sarfraz Ali123]

it is very frustrating and awful.A chargeback (sometimes called a dispute) is the process initiated when a customer disputes a transaction through their personal bank. ... A debit card can incur a chargeback, too, and there are several significant distinctions between credit card and debit card chargebacks

 

[Kane]

Selling products online, physical or digital, is something that I have never tried until now. I have created online stores for clients, however, when I created online store for myself I failed. I failed to sell a single product for six months. I closed my store.

 

[Ibrahim1]

We also facing same thing and it's really frustrating seriously but what can we do but endure and just let make peace with the customers but in some cases we just have to reject it from them and tell them that we can't collect it back but that's not for our regular customers because we can't do that to everybody only if you want to use the product ur self

 

[Zevin]

I sell services, I have had experienced a couple of complaints from my clients. However, I gave them additional services so that are satisfied with my services. As a service provider, I do not want to deal with unsatisfied customers. If someone is left unsatisfied, it will hamper your entire business. If you have satisfied customers, your customers become a brand ambassador for you.

 

[Seun4luv]

If the cardholder maintains that they were unable to do so and wish to dispute the charge, the issuing bank will give the cardholder a temporary credit and contact the merchant acquiring bank with a retrieval request for more information. This is the point at which the dispute becomes a chargeback.

 

[Victor-t]

When it comes to selling the products online a lot of times products are returned and your credit card is reversed for the earned money. And so the chargeback appears on the card or the bank account. And in such case your reputation between the payment processor too gets damaged. So as a good shop you have to plan for the chargebacks.

How do you as a shop owner handle the chargebacks?

The first thing to do is to consider the person that return the product, if the person is one of your constant and regular customer, you can change it for the person but is not advisable to return the money back to the customer.

 

[Smithkid]

According to my information chargeback range is $15. Anyone who gets chargeback’s directly affected on your work and it’s really awful. Too many charges back mean your business is at the edge of the end. You can file via MasterCard which is some sort of unusual era. If any purchaser files, the chance of a win is very low. The companies over and over again in support of the purchaser, I must say no way of escape

 

[Nathaniel]

The cardholders are entitled to invoke a chargeback procedure. This may be carried out in the event their merchant does not perform a contract for the items they have paid for or when their card has been used for a non-authorized payment. While this option is extremely convenient and safe for the cardholders, it is less fun for the merchants to deal with such a request.

 

[Robrown83]

According to the law of my country customers always have right to complain or return any ungood product. Am hearing charge back for the first time,is it only for online buying product? I need more explanation about it.

 

[Chumzy]

These things are regular with businesses and they happen everyday. That is one thing that should be in mind when going into a business. Truth is with the challanges and obstacles one will persevere if he doesn't give up.

 

[Denuola]

Step 1: Identify the Source​

When a cardholder files a chargeback, the issuer attaches a reason code to the transaction. In theory, these reason codes explain why the transaction was reversed; however, the growth of ecommerce, as well as ecommerce fraud, has made reason codes unreliable. Now, any reason code can be a tool to disguise friendly fraud.
All chargebacks are ultimately the result of one of three things: merchant error, criminal fraud or friendly fraud. In order to effectively fight chargebacks, merchants have to know which of these three are actually responsible.

Step 2: Engage in Tactical Representment​

Astoundingly, as much as 86% of chargebacks result from friendly fraud. While it may seem disheartening that so many chargebacks are nothing more than dishonesty on the part of cardholders, the situation isn’t as bad as it first appears. While you can’t effectively dispute chargebacks resulting from merchant error and criminal fraud, you can beat chargebacks stemming from friendly fraud.

Step 3: Prevent Future Chargebacks​

While you may not be able to dispute chargebacks resulting from merchant error or criminal fraud, there are steps you can take to prevent those chargebacks from happening in the future.

Much of a merchant’s vulnerability to error owes to seemingly minor and minute details of the merchant’s policies and procedures.

Our Merchant Compliance Review offers a 106-point inspection of all merchant policies and procedures, casting a spotlight on any practices which may inadvertently result in chargebacks. We can also analyze your unique needs to determine the best use of fraud filters or rule adjustments specific to your operation.

Step 3: Prevent Future Chargebacks​

While you may not be able to dispute chargebacks resulting from merchant error or criminal fraud, there are steps you can take to prevent those chargebacks from happening in the future.

Much of a merchant’s vulnerability to error owes to seemingly minor and minute details of the merchant’s policies and procedures.

Our Merchant Compliance Review offers a 106-point inspection of all merchant policies and procedures, casting a spotlight on any practices which may inadvertently result in chargebacks. We can also analyze your unique needs to determine the best use of fraud filters or rule adjustments specific to your operation.
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Step 1: Identify the Source​

When a cardholder files a chargeback, the issuer attaches a reason code to the transaction. In theory, these reason codes explain why the transaction was reversed; however, the growth of ecommerce, as well as ecommerce fraud, has made reason codes unreliable. Now, any reason code can be a tool to disguise friendly fraud.
All chargebacks are ultimately the result of one of three things: merchant error, criminal fraud or friendly fraud. In order to effectively fight chargebacks, merchants have to know which of these three are actually responsible.

Step 2: Engage in Tactical Representment​

Astoundingly, as much as 86% of chargebacks result from friendly fraud. While it may seem disheartening that so many chargebacks are nothing more than dishonesty on the part of cardholders, the situation isn’t as bad as it first appears. While you can’t effectively dispute chargebacks resulting from merchant error and criminal fraud, you can beat chargebacks stemming from friendly fraud.

Step 3: Prevent Future Chargebacks​

While you may not be able to dispute chargebacks resulting from merchant error or criminal fraud, there are steps you can take to prevent those chargebacks from happening in the future.

Much of a merchant’s vulnerability to error owes to seemingly minor and minute details of the merchant’s policies and procedures.

Our Merchant Compliance Review offers a 106-point inspection of all merchant policies and procedures, casting a spotlight on any practices which may inadvertently result in chargebacks. We can also analyze your unique needs to determine the best use of fraud filters or rule adjustments specific to your operation.

Step 3: Prevent Future Chargebacks​

While you may not be able to dispute chargebacks resulting from merchant error or criminal fraud, there are steps you can take to prevent those chargebacks from happening in the future.

Much of a merchant’s vulnerability to error owes to seemingly minor and minute details of the merchant’s policies and procedures.

Our Merchant Compliance Review offers a 106-point inspection of all merchant policies and procedures, casting a spotlight on any practices which may inadvertently result in chargebacks. We can also analyze your unique needs to determine the best use of fraud filters or rule adjustments specific to your operation.

 

[Caali]

Chargebacks happen when customers ask the banks to carry out a credit card transaction reversal. The bank then sends a demand to the merchant to make good on a fraudulent or disputed transaction.

 

[Bangiszz]

Stage 1: Identify the Source. At the point when a cardholder records a chargeback, the backer connects an explanation code to the exchange.

Stage 2: Engage in Tactical Representment. Astoundingly, as much as 86% of chargebacks result from agreeable extortion.

Stage 3: Prevent Future Chargebacks.

Stage 4: Get Long-Term, Professionals.

 

[Jeremiah Trump]

According to my information charge back is 10_15 dollar and it is a good commendation on their part.because they provide online standard security transaction. Once you have apply for a withdrawal and it didn't go then you are going to cash back but I font know how that is done but it is done in some places. I like a situation where my mind will be at rest about my money.

 

[Samuel77]

According to my own point of view, I believe all business man and woman are use to chargeback, but the best way to handle chargeback is by add it back to your stock and continue your selling, because sometimes we just have to be patient with our customers

 

[Bangiszz]

Four Steps to Handling Chargebacks

Stage 1: Identify the Source. At the point when a cardholder documents a chargeback, the backer joins an explanation code to the exchange.

Stage 2: Engage in Tactical Representment. Astoundingly, as much as 86% of chargebacks result from neighborly extortion.

Stage 3: Prevent Future Chargebacks.

Stage 4: Get Long-Term, Professional Help.

 

[Greatguy1]

The issue of charge backs is very frustrating, It sort of gives customers a leverage, whether the transaction was successful or not, he/she could just work into the bank issue a complain and the money is reversed, I think the banks should do more perhaps sending an email to the owner of account informing him/her of the issues before a reversal is made.

Chargebacks is a great disservice to businesses and business owners. When customers file for complaint the bank should first let the business owner know what's going on before issuing a chargeback. This problem will persist until there's a huge lawsuit that results in fine for both the bank and the customer before something is done about it.

 

[Akinwale701]

When it comes to selling the products online a lot of times products are returned and your credit card is reversed for the earned money. And so the chargeback appears on the card or the bank account. And in such case your reputation between the payment processor too gets damaged. So as a good shop you have to plan for the chargebacks.

How do you as a shop owner handle the chargebacks?

The issue of charge back's occur daily in many businesses worldwide and this is due to network of the banks or any other institution in charge. I think that in this case, what should be done is that the customer should go back to the store and effect the payment once again and if it's an online store, he can contact the store manager kmor anyone in charge to make the payment again.

 

[Jomarie05]

Charge back is the refund of money back to the buyer of a products .it's a very frustrating experience for merchant and you feel pained, as a shop owner nothing can be done, other than when next you are transacting ensure you don't give room for that.