Artificial Intelligence and Online Communities

[Shawn Gossman]

How do you feel about the rise of AI and its impact on forums and online communities?

 

[joelr]

I think this is such a broad question, and the better question is not if AI will be implemented but when and how?

I can see AI being genuinely useful to paraphrase and create summaries and automatic tagging. I can see AI be useful in crowdsourcing popular content. I can see I can see AI try to not just direct users to relevant resources, but to extrapolate and provide guided solutions.

 

[Shawn Gossman]

I think this is such a broad question, and the better question is not if AI will be implemented but when and how?

I can see AI being genuinely useful to paraphrase and create summaries and automatic tagging. I can see AI be useful in crowdsourcing popular content. I can see I can see AI try to not just direct users to relevant resources, but to extrapolate and provide guided solutions.

Can you see AI being bad for forums at all? If so, in what circumstances?

 

[joelr]

Bad is such a subjective word with no context.

But I think it would be bad if:
- AI, especially when directly communicating or making recommendations to humans, is not disclosed.
- AI made false statements by hallucinating upon its knowledge base

 

[Shawn Gossman]

AI made false statements by hallucinating upon its knowledge base

Misinformation is my biggest concern with AI.
I think it's everyone's biggest concern.