Staff expectations as a member's perspective

[Cedric]

I'm aiming to flip the script a bit and delve into our expectations and experiences as regular members regarding forum staff members.

When we participate in forums, we interact with staff members, and naturally, we have our set of expectations on how they should behave, moderate, and even lead the conversation. So, here's the prompt: As a regular member, what do you expect from a forum staff member?

• Behavior and Interaction: How do you expect staff members to conduct themselves and engage with the community? Politeness, impartiality, friendliness – what’s the balance?
• Stimulating Activity: Are staff members doing enough to create a lively, engaging environment, or is there more that can be done to spur conversations and connections?
• Conflict and Issue Resolution: How should moderators and administrators handle disputes, warnings, or bans? Is transparency in decision-making important to you?
• Responsiveness: Do you value prompt replies and active participation from staff, or are you more focused on the quality of interaction?
• Setting the Tone: Does the demeanor and approach of staff members influence the overall vibe and direction of the forum?

If a forum staff member doesn't meet your expectations, what's your course of action? Do you voice your concerns, silently withdraw, or simply leave the community?

Curious to hear your thoughts.

 

[ClicketyKat]

When I'm a regular member, I expect staff to be fair, but also to not gang up on regular members. Let one staff person handle feedback or a crisis because the rest of the site is most likely watching how staff handles things. If they all gang up on a member or two, then it's a put off and, I for one don't like sticking around at places like that. There are plenty of forums to go sign up at.

 

[Nomad]

I was once a member on a certain gaming community where the moderator was a little hostile towards me. I complained to the admin but there was no action takes. When it was unbearable, I left the community. As a normal user, I expect the staff to be cooperative and respectful. As a user we have multiple options, we don't have to stick to any community if we are not respected.