Should I have a live chat function

[Sam1]

I was wondering. Should I have a live chat function for HolderHost?

I wouldn't be able to man it for very much, it would more just be there for when I was on- mostly on weekends. Should I add it?

 

[JLogan]

I was wondering. Should I have a live chat function for HolderHost?

I wouldn't be able to man it for very much, it would more just be there for when I was on- mostly on weekends. Should I add it?

I wouldn't. If you're not going to be able to man it very often, then I would just stick with the ticket system.

 

[xpl0iter]

Or make it available only on weekends. Specify the timings you will be available on the header. I have seen it on lots of web-software providers.

 

[Rihtar]

I agree with JLogan. If you're unable to be online on regular basis then I don't see why live support is needed, since they'll still have to request for it via e-mail or ticket system for the most of the time.

 

[Sam1]

I agree with JLogan. If you're unable to be online on regular basis then I don't see why live support is needed, since they'll still have to request for it via e-mail or ticket system for the most of the time.

Fair enough... Considering how little I would be able to answer live chat support requests, I won't be adding it. I personally like the ticketing system myself but some customers/ would-be customers like to see live chat support.

 

[JLogan]

Fair enough... Considering how little I would be able to answer live chat support requests, I won't be adding it. I personally like the ticketing system myself but some customers/ would-be customers like to see live chat support.

If you feel that people would enjoy the live support, then why not hire/outsource some workers?

But...Am I right in assuming that you currently don't have the budget for that?

 

[Sam1]

If you feel that people would enjoy the live support, then why not hire/outsource some workers?

But...Am I right in assuming that you currently don't have the budget for that?

Correct. That could potentially cost quite a bit monthly...

 

[neoflip]

No, it will be costly....