Members leaving your forum

[Cedric]

As forum owners and moderators, we often develop close relationships with our members. So, it can be tough when a member announces that they are leaving the forum. How do you typically react in these situations? Do you try to stop them from leaving, or are you interested in knowing their reasons?

Personally, I think it's important to understand why a member is leaving, as it can help you identify areas where you might be able to improve the forum. However, it's important to respect their decision and not pressure them to stay if they've made up their mind.

If a member announces that they're leaving, there are a few things you can do to handle the situation gracefully. First, thank them for their contributions to the forum and let them know that they'll be missed. You can also ask if there's anything specific that led to their decision to leave, but don't pressure them for an answer if they don't want to share.

If the member is leaving due to a specific issue or conflict, try to address it in a calm and respectful manner. If possible, work with the member to find a resolution that satisfies everyone involved.

Remember, losing a member can be difficult, but it's important to remain professional and respectful throughout the process. By handling the situation with grace and empathy, you can help maintain the integrity of your forum and potentially even prevent other members from leaving in the future.

 

[Matt C.]

It’s a tough situation.

One of my last forums around 4 years ago, I had a very consistent member. He was one of the first people to join and posted consistently.

There was a disgruntled between him and another member and I thought he was in the wrong, and warned him publicly (and the other member) and then he the left forum entirely and blocked me on everything.

So yeah, it’s very, tough situation. I tried to remedy, but he never returned.

 

[Sarah]

If a member wants to leave, they are going to. But i always pm them and ask them if there is a problem. We lost a staff member last year, just vanished, and she was one of our founding staff members with the board and had been with us a very long time. I have tried to email her over the year but nothing back, this happened with the covid issues, so i am hoping she is ok.

 

[Cory]

It's hard to control the fact when a member leaves because they usually just leave without saying goodbye, particularly if they are upset about something based on the forum or its users. I too would be curious to know why a member is leaving if they've been a long-time contributor, but there's no denying the fact that you can keep someone from leaving no matter how hard you try. It's a lot like life, we can work at a job for years, and when we leave due to whatever circumstance, we're almost history. Unless you visit your workplace often you likely will see the people you worked with little to none any longer.

I often leave a forum when I find more relatable forums to be on and I become overwhelmed with the number of forums I'm currently on.

 

[Bluezone777]

Losing people is inevitable however what is up to you is whether or not they leave because of you or in spite of your best efforts to get them to want to stay. Losing people either way sucks but it sucks more if you know you are the reason they left and all you are left with is unanswerable what if questions.

 

[Shortie]

This is a tough situation to be in for sure. The best way to deal with it is to ask the member who is leaving the forum if there is any reason they are leaving and accept their wishes if they may not want to mention why. Thank them for being part of the community and as you said, let them know they will be missed. Some people I have found tend to leave forums because they feel they are on them too much or because they wish to move on to other things. It may not be the forum itself but just a change in someone's life sometimes.

 

[Arantor]

If people are going to go, they're going to go. I inevitably found a PM will go unanswered in that situation because they're gone and not coming back - but on the occasions I've had a PM response, it's almost inevitably been some variant of 'it's not you, it's me'. It never feels sincere - even if it actually is the truth! - and after a while I just sort of stopped asking.

 

[Kale]

I am ok if people leave. I do not let it get to me at all. People come and go all the time from forums and such.

 

[otis booard]

i had a member join my forum and everyone left, it was sad but allowed me to focus coding in the shoutbox without members interrupting

 

[Aaron]

I would hope instead of them posting about it that they message me so I can have a discussion with them and try and resolve any conflicts.