How soon do you respond to support tickets?

[Deleted member 403]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

 

[Justin]

I do not have any businesses where I have to respond to the support tickets. However, as a customer, when I send a ticket, I want it to be replied in less than one day. If I do not get response in less than 24 hours, I will lose faith.

 

[Samuel77]

I respond to support case immediately I get it. And I see that has the best way for anyone to respond to a support ticket. Well in am new to this. But I don't think delay is the best decision

 

[Ralphjoe]

When it comes to support ticket I try as much as possible to respond to all the ticket immediately because I do not like a situation whereby I'll be keeping people waiting due to any reason at all.

 

[Justin]

When I raise a support ticket, I always expect that my ticket will be answered in 2-3 hours. If it takes longer, I will lose faith with that service and switch to better one

 

[Ella1003]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

It is good to respond to queries as soon as they are received or within few hours but it shouldnt exceed 24 hours. Keeping them, is not good as you might forget to respond or even get more busy with other things.

 

[Immilash]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

I answered it the moment I get it . Answering it on a spare time won't be great. In other to show the love and care you have for your customers, youu need to answer it the moment you get it.

 

[kayode10]

I think it is very important to respond to the ticket and answer some queries. No one likes to be left out. Fast response will give you the ability to retain the customer as they will always buy your product or services with confidence.

 

[greenie]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

I like to have a live support that is always online, at any time or with a well-defined schedule. I don't like working through emails and tickets.

 

[Kane]

I try to respond to the ticket in less than 24 hours. I could have responded faster, perhaps within one hour, if I had a lot of virtual assistants. However, due to the lack of funds, I cannot hire a lot of people.

 

[Shigobad20201]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

Though i didnt have any web business in which I needed to respond to any support queries, but you as a web host reseller should make support queries your top priorities and be answering them as soon as possible.