How soon do you respond to support tickets?

[Deleted member 403]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

 

[Justin]

I do not have any business that requires me to answer support tickets or respond to the customers. However, as a customer, I have had experience with different kind of support system and I hate the service that takes fore ever to respond to the tickets.

 

[Erik4150]

Indeed I agree that you should respond to them but it has to be when you are free to do that not when you are busy. That is how I have been doing it.

 

[Ralphjoe]

If I were to have my own poem and I had a lot of support ticket I will definitely employ more moderators to help me in attending to this and all the other tasks on my forum.

 

[eLdavis]

Answering only when you have free time means there is a poor customer care system. What about when there is no free time? It means your customers would be stranded. I suggest you create a specific day or a specific time every day to attend to queries, it would also help boost the moral of your customers knowing that you have their back at all times.

 

[Justin]

Customer support is very important because when the businesses do not provide a good customer support the customers will start deserting and one day there will be no more customers.

 

[btaliat]

I don't have any website for now but if I have, I will always take my time to respond to support ticket as soon as possible. I won't set time neither will I compile them before answering to them.

 

[Kane]

I respond to my client as soon as possible. Sometimes within minutes. But sometimes it might take 12 hours to respond. That occurs when I am sleeping.

 

[Immilash]

I respond to support tickets immidiately. That's to show the love and care I have for my customers. But not responding it on time will be very bad.

 

[greenie]

As a web hosting reseller your top priority should be to answer any support queries your clients should have within the quickest time frame possible. Do you have set times for answering queries or do you just answer when you get free time?

I like to have a live support that is always online, at any time or with a well-defined schedule. I don't like working through emails and tickets.