Free Hosting with No One-on-One Support

[Jason]

I know at least one hosting company that offers free hosting that is quite liberal in its perks. Nonetheless, the support is only on a forum. Do you feel one-on-one support is a must for hosting?

 

[Arantor]

Not necessarily but for any hosting I need to know that in the event of a serious problem (i.e. not the application, not the code but server infrastructure) I can get hold of *someone* to do something about it. A support forum is probably not really timely unless they have other measures in place for managing major issues.

 

[Jason]

I don't really need one-on-one support. Nonetheless, I don't want free hosting at that one site because getting the free SSL is very difficult to do.

 

[Ravenfreak]

I feel that most free hosting companies only offer support via a forum. If something goes wrong, then you won't get the help you need right away and probably will have to wait for a staff member to log into the forum to try and help you. I'd prefer to have one on one support, even if it's not 24 hours.

 

[Jason]

Well, I know free forum software is all support via forums. That's a drawback of that type. In that case, people needing one-on-one support must go to premium forum software.

 

[Arantor]

Conflating the software with the hosting that the software is running on is a really bad take, because in most cases the hosting company knows nothing about the software being run on their servers and will blame the software for any issues even when it's their hosting.

Meanwhile have you been to XF or IPS lately, where the chances of your support being via forums are... near enough 100% in the first instance?