It's not possible for you to offer business services or products to the general public without having some customers who are not going to be satisfied with your services. They are going to put out their dissatisfactions in the reviews they will make on your Google My Business page.
The way you handle such negative reviews will go a long way in convincing other potential customers you're out to always improve on your services.
If you're looking for the best steps to manage any of the negative reviews on your Google My Business page, this is how to go about it. They are ;
Step 1: Give a Prompt and Professional Response.
Step 2: Thank the Customer and Acknowledge the Issue.
Step 3: Apologize for the Negative Experience and Give a Solution.
Step 4: Take the Discussion Offline. This is very important to take away more negative comments from public eyes.
Step 5: Take Follow-up.
The way you handle such negative reviews will go a long way in convincing other potential customers you're out to always improve on your services.
If you're looking for the best steps to manage any of the negative reviews on your Google My Business page, this is how to go about it. They are ;
Step 1: Give a Prompt and Professional Response.
Step 2: Thank the Customer and Acknowledge the Issue.
Step 3: Apologize for the Negative Experience and Give a Solution.
Step 4: Take the Discussion Offline. This is very important to take away more negative comments from public eyes.
Step 5: Take Follow-up.
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