AliExpress Issues

[Unlocked]

Hi all,

I've had some issues today with an order I placed with AliExpress. This is the first time I've had any sort of issue with AliExpress having placed around 10 orders without issue before, so I was wondering if anybody else had experienced something similar, or any other issues with Ali.

So essentially, I placed an order for several items with a total order value of £54.54. I entered a discount code, which reduced the price of my shopping cart to £45.26. I went ahead and selected my payment method, continued onto the checkout screen, where the "total due" was confirmed as £45.26. I entered my card security code and clicked to confirm the payment, and was debited £54.54.

So of course, I go onto AliExpress Live Chat and begin a chat. I'm told initially that the order value was £54.54 and was never lowered, which is clearly not true. Then I'm told that the order is now displaying an error on their end. I ask them to either refund the difference between the price shown and the price I was charged, or cancel the order and issue a full refund. They tell me they can't do either of these, so I ask them to escalate the issue to senior management. Several times throughout the day I've now received emails, some say that I have an update on a dispute, but when I click through I get told the dispute is no longer available and there's no more information. I've had some emails to say that a refund process was initiated on some items, and I've had some emails to say some items have been shipped.

Exasperated, I finally went to Live Chat one more time and requested immediate contact from a supervisor. We're now six hours on from this request and I haven't even had an email back, despite assurances it was being escalated for the second time. Maybe I'm being unreasonable about my expectations for a reply time, but given they're a company that offers a 24/7 Live Chat service, it seems strange that it has taken over 24 hours in total now for anyone with any sort of power to do anything to even acknowledge my request for help.

Has anybody experienced any similar issues with AliExpress?

 

[Ravenfreak]

I've never had any issues using AliExpress in the past. I've only bought a few things from their store before and only usually one item at a time. I hope you're finally able to settle things, this sounds super annoying to deal with.

 

[Nomad]

Aliexpress is a platform where manufacturer, supplier, retailer, or individual sell the product. If you experienced some issue while making a purchase, it is usually the issue you came across individual seller and not with the Aliexpress company. I have not experienced any issue with Aliexpress yet. You should always check the reputation of seller while buying.

 

[Tracy]

You should always check the reputation of seller while buying.

And a large amount of time you just need to use the philosophy of if it appears to be too good to be true, it probably is.
As an example, I was looking at some new mini PC's to play with for evaluation/review for the site on AliExpress. Came across one of the FireBat MN56 for around $60 USD. Almost everywhere else sells them for around $250. The seller is out of Spain and has no reviews. But really, a 400%+ reduction in price? I seriously doubt you are going to get what you think you are, and if you do it, at best, might be a refurb but more likely a non-working unit.
It has gotten now that so many get drug into that "low price" that the common sense circuit in the brain gets turned off.

I honestly was tempted to buy one just to see what came in and do a "warning" type review on it on the site when it turned out to be a piece of junk. But I decided not to as that is $60 towards the reflector.